Hybrid Auto Injury Claims Specialist

State Farm; Bloomington (IL); Hybrid; USD 70,000 - 84,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

State Farm is seeking an Auto Injury claims handler in Bloomington, IL, to analyze bodily injury and property damage claims, conduct thorough investigations, and collaborate with legal and medical teams. You will negotiate settlements within policy limits and document all activities, while supporting customers with empathy and professionalism.

The role requires prior claim handling experience, strong communication, and the ability to manage multiple tasks in a hybrid work environment.

Qualifications

• Prior claim handling experience
• Strong written and verbal communication skills
• Strong critical thinking and decision-making skills
• Ability to multi-task across technical platforms
• Strong organizational and time management skills
• Effective negotiation skills
• Ability to work collaboratively in a team environment while also being self-motivated and able to work independently
• Identification of complexities that may require coordination with independent experts, vendors, or defense counsel
• Litigation experience

Responsibilities

• Reviewing and analyzing injury claims to determine coverage, liability, and damages
• Conducting thorough investigations by gathering relevant information, interviewing involved parties, and reviewing supporting documentation
• Evaluating medical records, police reports, and other related documents to assess the extent of injuries and liability
• Negotiating settlements with claimants, ensuring fair compensation is provided within policy limits
• Documenting all claim activities, maintaining accurate records, and preparing reports as required
• Collaborating with internal teams, including legal, medical, and risk assessment, to ensure proper claim handling
• Claims employees may occasionally deal with difficult and emotional investigations which include traumatic injury and loss of life
• Handling may include lawsuits and/or demands as well as working with Attorneys

Skills

Claim handling

Negotiation

Investigation

Communication

Teamwork

Time management

Analytical thinking

Education

Bachelor's Degree

Job description

State Farm is seeking an Auto Injury claims handler in Bloomington, IL, to analyze bodily injury and property damage claims, conduct thorough investigations, and collaborate with legal and medical teams. You will negotiate settlements within policy limits and document all activities, while supporting customers with empathy and professionalism.

The role requires prior claim handling experience, strong communication, and the ability to manage multiple tasks in a hybrid work environment.