Auto Injury Claims Specialist — Hybrid

State-Farm-319b4913; Tempe (AZ); Hybrid; USD 70,000 - 84,000; Full time

Benefits offered by this job

Get Paid!

Stay Well!

Develop and Grow!

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Job summary

State Farm in Tempe, AZ is seeking an Injury Claims professional for a hybrid role that blends home and in-office work. You will review injuries, gather information, and negotiate settlements within policy limits. This position emphasizes customer care, empathy, and thorough investigations.

The role requires a Bachelor's degree and strong communication, analytical, and de-escalation skills. You will collaborate with legal and medical teams while supporting claimants through challenging

Qualifications

• Bachelor's degree required.
• Excellent communication and interpersonal skills for interacting with clients, agents, and stakeholders.
• Empathy and de-escalation skills to handle difficult conversations with a customer-minded focus.
• Detail-oriented with strong organizational and analytical skills.
• Strong critical thinking and decision-making abilities.
• Ability to multi-task across technical platforms.
• Accountability and resourcefulness.

Responsibilities

• Review injury claims to determine coverage, liability, and damages.
• Conduct thorough investigations by gathering information, interviewing involved parties, and reviewing documentation.
• Evaluate medical records, police reports, and other documents to assess injuries and liability.
• Negotiate settlements with claimants within policy limits.
• Document all claim activities and prepare reports as required.
• Collaborate with legal, medical, and risk teams to ensure proper claim handling.
• Handle potentially traumatic and emotional investigations and may involve lawsuits or attorney involvement.

Skills

Bachelor's degree

Excellent communication

Empathy and de-escalation

Attention to detail

Critical thinking

Multi-tasking

Accountability

Resourcefulness

Education

Bachelor's degree

Job description

State Farm in Tempe, AZ is seeking an Injury Claims professional for a hybrid role that blends home and in-office work. You will review injuries, gather information, and negotiate settlements within policy limits. This position emphasizes customer care, empathy, and thorough investigations.

The role requires a Bachelor's degree and strong communication, analytical, and de-escalation skills. You will collaborate with legal and medical teams while supporting claimants through challenging