Auto Injury Claims Specialist (Hybrid)

State Farm; Tempe (AZ); Hybrid; USD 70,000 - 84,000; Full time

Benefits offered by this job

Annual raise and bonus

Comprehensive health benefits

Flexible work hours

Tuition assistance

Employee assistance program

Job summary

State Farm in Tempe, AZ is seeking an Injury Claims professional to review and adjudicate bodily injury and related property damage claims. The role emphasizes human-centered service, collaboration with legal and medical teams, and a compassionate customer experience.

You'll analyze coverage and liability, gather information, and negotiate fair settlements within policy limits. The position offers a hybrid work arrangement with training and potential overtime in line with business needs.

Qualifications

• Excellent communication and interpersonal skills to interact with clients and stakeholders
• Empathy and de-escalation skills for difficult conversations
• Detail-oriented with strong organizational and analytical skills
• Ability to multi-task across technical platforms and cases

Responsibilities

• Review and analyze injury claims to determine coverage, liability, and damages
• Investigate claims by gathering information, interviewing involved parties, and reviewing documents
• Evaluate medical records and police reports to assess injuries and liability
• Negotiate settlements within policy limits and document all activities
• Collaborate with legal, medical, and risk teams to ensure proper handling
• Handle potentially emotional or traumatic investigations with care

Skills

Excellent communication

Empathy and de-escalation

Attention to detail

Multi-tasking

Strong analytical skills

Education

Bachelor's degree

Job description

State Farm in Tempe, AZ is seeking an Injury Claims professional to review and adjudicate bodily injury and related property damage claims. The role emphasizes human-centered service, collaboration with legal and medical teams, and a compassionate customer experience.

You'll analyze coverage and liability, gather information, and negotiate fair settlements within policy limits. The position offers a hybrid work arrangement with training and potential overtime in line with business needs.