Hybrid Auto Damage Appraiser - Fast-Paced, Customer-Focused

Liberty Mutual Insurance; Naperville (IL); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Liberty Mutual Insurance invites applications for a Desk or Hybrid Auto Damage Appraiser in the Naperville, IL area. You will perform quality appraisals of damaged vehicles, virtually or in-person, and handle moderate to high-complexity claims within authority limits.

You will explain repair steps, prepare estimates, determine total losses, and negotiate with shops while delivering best-in-class service. Ideal candidates have strong analytical, organizational, and multitasking skills, with a

Qualifications

• Bachelor's degree or equivalent experience with 1–3 years in auto damage appraisal.
• Proven customer service and communication skills.
• Experience with auto estimating software (CCC Pathways, Audatex, Mitchell).

Responsibilities

• Prepare itemized appraisals of parts, materials and labor.
• Explain repair processes and damage details to customers.
• Negotiate with auto body shops on costs and repair strategies.
• Conduct auto body shop and independent re-inspections.
• Assist claims management and resolve discrepancies.

Skills

Customer communication

Negotiation

Analytical skills

Organizational skills

Time management

Education

Bachelor's degree or equivalent

Tools

CCC Pathways

Audatex

Mitchell

Job description

Liberty Mutual Insurance invites applications for a Desk or Hybrid Auto Damage Appraiser in the Naperville, IL area. You will perform quality appraisals of damaged vehicles, virtually or in-person, and handle moderate to high-complexity claims within authority limits.

You will explain repair steps, prepare estimates, determine total losses, and negotiate with shops while delivering best-in-class service. Ideal candidates have strong analytical, organizational, and multitasking skills, with a