Hybrid Auto Damage Appraiser: Claims Resolution

Liberty Mutual Fire Insurance Co.; Liberty Lake (WA); Hybride; USD 55 000 - 75 000; Plein temps

Résumé du poste

Liberty Mutual Fire Insurance Co. is seeking a Desk or Hybrid Auto Damage Appraiser to perform quality appraisals of damaged vehicles, virtually from photos or in-person, and handle moderate to high complexity claims within authorized limits.

You will explain the repair process to customers, write damage estimates, negotiate with auto body shops, and conduct independent re-inspections as needed. The role supports claims management and requires strong analytical and communication skills.

Qualifications

• Bachelor's degree or equivalent experience and 1-3 years of directly related experience.
• Auto Damage Appraisal Licensing and certification are required.
• Experience using auto estimating software such as CCC Pathways, Audatex or Mitchell is preferred.

Responsabilités

• Provide empathetic service to customers during claims processing.
• Explain repair processes and damage details to customers; write estimates.
• Negotiate with auto body shops on repair strategies and costs; conduct re-inspections as needed.
• Prepare itemized appraisals with costs for parts, materials and labor.
• Resolve disagreements with shops, adjusters, claimants and policyholders; assist management.

Connaissances

Customer service

Communication

Analytical thinking

Negotiation

Formation

Bachelor's degree or equivalent

Outils

CCC Pathways

Audatex

Mitchell

Description du poste

Liberty Mutual Fire Insurance Co. is seeking a Desk or Hybrid Auto Damage Appraiser to perform quality appraisals of damaged vehicles, virtually from photos or in-person, and handle moderate to high complexity claims within authorized limits.

You will explain the repair process to customers, write damage estimates, negotiate with auto body shops, and conduct independent re-inspections as needed. The role supports claims management and requires strong analytical and communication skills.