Hybrid Desk Auto Damage Appraiser

Liberty Mutual Insurance; Chandler (AZ); Híbrido; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Liberty Mutual Insurance is seeking an Auto Damage Appraiser to conduct desk or hybrid assessments of damaged vehicles, using photos or on-site visits. You will deliver high-quality estimates, explain repair processes to customers, and negotiate with shops to determine cost-effective repair strategies.

The role emphasizes analytical thinking, strong communication, and customer-centric service, with the potential for catastrophe duty and office/hub location flexibility in a hybrid setup.

Formación

• Excellent communication and customer service skills.
• Extensive knowledge of automobile parts and repair techniques.
• Experience with auto estimating software (CCC Pathways, Audatex, Mitchell).
• Strong negotiation, analytical, decision-making and organizational skills.
• Bachelor's degree or equivalent experience with 1-3 years related experience.
• Auto Damage Appraisal licensing and certification required.
• Willingness to work outdoors and travel as needed.

Responsabilidades

• Prepare itemized appraisals with costs for parts, materials and labor.
• Provide technical advice on vehicle repair and costs.
• Conduct auto body shop and independent re-inspections; write supplemental estimates.
• Negotiate with auto body shops, independent adjusters and claimants.
• Assist claims management in resolving disputes and potential fraud.

Conocimientos

Customer service

Parts knowledge

Negotiation

Analytical thinking

Communication

Educación

Bachelor's degree or 1-3 years experience

Herramientas

CCC Pathways

Audatex

Mitchell

Descripción del empleo

Liberty Mutual Insurance is seeking an Auto Damage Appraiser to conduct desk or hybrid assessments of damaged vehicles, using photos or on-site visits. You will deliver high-quality estimates, explain repair processes to customers, and negotiate with shops to determine cost-effective repair strategies.

The role emphasizes analytical thinking, strong communication, and customer-centric service, with the potential for catastrophe duty and office/hub location flexibility in a hybrid setup.