Hybrid Commercial Claims Specialist

Liberty Mutual Insurance; Hoffman Estates (IL); Hybrid; USD 52,000 - 74,000; Full time

Job summary

Liberty Mutual Insurance is seeking a Commercial Insurance Claims Representative in a hybrid environment designed to balance in-person collaboration with remote work for focused tasks. The role involves reviewing and processing straightforward commercial claims within authority, with company-paid education and training in insurance.

Employees may be required to visit offices within 50 miles of specified locations twice a month, with policy subject to change.

Qualifications

• Bachelor’s degree preferred; high school diploma or equivalent required.
• 1–2 years of experience; claims handling skills preferred.
• Strong customer service and technology skills; ability to navigate multiple systems.

Responsibilities

• Investigates claims using internal and external resources and talks with involved parties.
• Interacts directly with insureds, claimants, agents and internal customers.
• Determines policy coverage through investigation data and policy terms.
• Establishes and adjusts claim reserves as needed during processing.
• Negotiates settlements within assigned authority limits.
• Writes simple to moderately complex property damage or reviews auto damage estimates.
• Takes statements when necessary and coordinates with Field Appraisal, Subrogation and SIU as appropriate.
• Maintains accurate claim files and documents throughout the life cycle.

Skills

Customer service

Technology skills

Communication

Education

Bachelor's degree (preferred)

High school diploma or equivalent

Job description

Liberty Mutual Insurance is seeking a Commercial Insurance Claims Representative in a hybrid environment designed to balance in-person collaboration with remote work for focused tasks. The role involves reviewing and processing straightforward commercial claims within authority, with company-paid education and training in insurance.

Employees may be required to visit offices within 50 miles of specified locations twice a month, with policy subject to change.