Auto Physical Damage Claims Specialist (Hybrid)

Liberty Mutual Insurance; Hoffman Estates (IL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Liberty Mutual is seeking a Commercial Insurance Claims Representative in a hybrid role. You will review and process simple to moderately complex Commercial claims within assigned authority, while collaborating with insureds, agents and internal teams.

The role emphasizes in-person collaboration with flexibility for focused remote work, and includes benefits and paid education/training.

Qualifications

• Bachelor’s Degree preferred; high school diploma or equivalent required.
• 1-2 years of claims handling experience.
• Strong customer service and technology skills.
• Able to navigate multiple systems, strong organizational and communication skills.

Responsibilities

• Investigates claim using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity.
• Extensive and timely direct interaction with Insured's, Claimants, Agent's and Internal Customers.
• Determines policy coverage through analysis of investigation data and policy terms.
• Notifies agent and insured of coverage or any issues.
• Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims.
• Determines and negotiates settlement amount for damages claimed within assigned authority limits.
• Writes simple to moderately complex property damage estimates or review auto damage estimates.
• Takes statements when necessary and works with the Field Appraisal, Subrogation, Special Investigative Unit (SIU) as appropriate.
• Maintains accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistently with established guidelines and expectations.
• Alerts Unit Leader to the possibility of fraud or subrogation potential for claims being processed.

Skills

Customer service

Communication

Tech skills

System navigation

Education

Bachelor’s Degree preferred

High school diploma or equivalent

Tools

Claims software

Job description

Liberty Mutual is seeking a Commercial Insurance Claims Representative in a hybrid role. You will review and process simple to moderately complex Commercial claims within assigned authority, while collaborating with insureds, agents and internal teams.

The role emphasizes in-person collaboration with flexibility for focused remote work, and includes benefits and paid education/training.