Hybrid Auto Claims Specialist

Liberty Mutual Insurance; Chandler (AZ); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Benefits package

Paid education and training

Job summary

Liberty Mutual Insurance is seeking a Commercial Insurance Claims Representative to review and process simple to moderately complex commercial claims within authority and policy terms.

Roles include extensive interaction with insureds, claimants, agents and internal customers; responsibilities cover reserves, settlements, and coordination with appraisal and SIU as needed, with a hybrid work model and paid education/training.

Qualifications

• Bachelor’s Degree preferred; high school diploma acceptable.
• 1-2 years of claims experience or handling skills.
• Strong customer service and technology skills; able to navigate multiple systems.

Responsibilities

• Investigates claim using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity, utilizing evaluation tools to make damage and loss assessments.
• Extensive and timely direct interaction with Insured's, Claimants, Agent's and Internal Customers.
• Determines policy coverage through analysis of investigation data and policy terms. Notifies agent and insured of coverage or any issues.
• Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims.
• Determines and negotiates settlement amount for damages claimed within assigned authority limits.
• Write simple to moderately complex property damage estimates or review auto damage estimates.
• Takes statements when necessary and works with the Field Appraisal, Subrogation, Special Investigative Unit (SIU) as appropriate.
• Maintains accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistently with established guidelines and expectations.
• Alerts Unit Leader to the possibility of fraud or subrogation potential for claims being processed.

Skills

Customer service

Technology skills

Communication skills

Organizational skills

Claims handling skills

Education

Bachelor’s Degree preferred

High school diploma or equivalent

Job description

Liberty Mutual Insurance is seeking a Commercial Insurance Claims Representative to review and process simple to moderately complex commercial claims within authority and policy terms.

Roles include extensive interaction with insureds, claimants, agents and internal customers; responsibilities cover reserves, settlements, and coordination with appraisal and SIU as needed, with a hybrid work model and paid education/training.