Hybrid Commercial Claims Specialist

Liberty Mutual Insurance; Boston (MA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Benefits package

Job summary

Liberty Mutual Insurance in Boston, MA is hiring a Commercial Insurance Claims Representative. This role supports a claims team in a hybrid setting, reviewing and processing simple to moderately complex commercial claims within authority and policy guidelines.

You will interact with insureds, agents and internal customers, determine coverage, establish reserves, and negotiate settlements as appropriate, with education and training provided by the company.

Qualifications

• Bachelor’s Degree preferred.
• High school diploma or equivalent required.
• 1-2 years of experience. Claims handling skills preferred.
• Strong customer service and technology skills.
• Able to navigate multiple systems, strong organizational and communication skills.
• License may be required in multiple states by state law.

Responsibilities

• Investigates claim using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity, utilizing evaluation tools to make damage and loss assessments.
• Extensive and timely direct interaction with Insured's, Claimants, Agent's and Internal Customers.
• Determines policy coverage through analysis of investigation data and policy terms. Notifies agent and insured of coverage or any issues.
• Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims.
• Determines and negotiates settlement amount for damages claimed within assigned authority limits.
• Write simple to moderately complex property damage estimates or review auto damage estimates.
• Takes statements when necessary and works with the Field Appraisal, Subrogation, Special Investigative Unit (SIU) as appropriate.
• Maintains accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistently with established guidelines and expectations.
• Alerts Unit Leader to the possibility of fraud or subrogation potential for claims being processed.

Skills

Customer service

Technology skills

Communication skills

Education

Bachelor’s degree preferred

High school diploma or equivalent required

Job description

Liberty Mutual Insurance in Boston, MA is hiring a Commercial Insurance Claims Representative. This role supports a claims team in a hybrid setting, reviewing and processing simple to moderately complex commercial claims within authority and policy guidelines.

You will interact with insureds, agents and internal customers, determine coverage, establish reserves, and negotiate settlements as appropriate, with education and training provided by the company.