Hybrid Attendee Experience & Registration Lead

Creative-Group; Appleton, Schaumburg (WI, IL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Creative Group is seeking a Registration Manager to communicate with program attendees and oversee the attendee experience across all phases of pre-planning, execution, and post-program responsibilities. The RM collaborates with clients, supplier partners, and internal teams to ensure a seamless registration process and data integrity while supporting multiple programs.

This hybrid role offers 3 days remote and 2 days in office weekly at Appleton or Schaumburg, Wisconsin.

Responsibilities

• Manages registration database to maintain data integrity
• Produces and maintains reports and manifests as needed, with an understanding of how this data affects the program integrity
• Collaborates closely with Program Manager and other internal team members to ensure data is continually aligned with program needs
• Works in partnership with internal departments to manage program deliverables pertaining to Web Project Specialist website build and Travel Services airline ticketing
• Partners with Project/Program Manager to provide personalized print materials based on registration data
• Manages on-site attendee experience if on-site for program execution
• Interacts directly with attendees on program-related inquiries contributing to the overall positive attendee experience
• Acts as main contact for hotel room requirements and manages all aspects of hotel room block including attrition deadlines, special requests, etc.
• Creates timelines for tasks specific to registration in collaboration with the Program Manager
• Ensures quality, synchronicity, and on-time delivery of all program deliverables
• Is able to interpret and manage contract terms related to aspects of the program design (i.e. transportation, attrition, activities, etc.)
• Works in tandem with the Program Manager on budget and scoping management as it pertains to registration
• Reconciles final hotel room invoice and any other suppliers worked with directly
• Understands labor hours as it relates to program profitability

Job description

Creative Group is seeking a Registration Manager to communicate with program attendees and oversee the attendee experience across all phases of pre-planning, execution, and post-program responsibilities. The RM collaborates with clients, supplier partners, and internal teams to ensure a seamless registration process and data integrity while supporting multiple programs.

This hybrid role offers 3 days remote and 2 days in office weekly at Appleton or Schaumburg, Wisconsin.