Registration Operations Leader — Build High-Impact Teams

unbridled; Denver (CO); On-site; USD 63,000 - 80,000; Full time

Benefits offered by this job

Health & Dental Insurance

Vision Insurance

401k Plan with Discretionary Match

PTO & Holidays

Job summary

Unbridled, a dynamic event management, production, and creative agency, seeks a Registration Operations Manager based in Denver, St. Louis, or Grand Rapids.

You will lead the Registration Operations team to deliver exceptional registration support across client programs, developing people, processes, and standards for seamless event execution. You will mentor Meeting Coordinators, optimize workflows, manage capacity, and partner with cross-functional leaders to ensure quality and hospitality

Qualifications

• 5+ years of experience in event registration, attendee management, meetings and events, or event technology.
• Experience leading, coaching, or mentoring team members in a collaborative environment.
• Strong understanding of registration operations, attendee management, and event technologies.
• Experience developing operational processes, documentation, and quality standards.
• Excellent organizational, analytical, and problem-solving skills.
• Exceptional communication and relationship-building abilities.
• A passion for developing people and building high-performing teams.

Responsibilities

• Lead, coach, and develop Meeting Coordinators through regular feedback, mentoring, and performance management.
• Foster a collaborative, service-oriented team culture rooted in accountability, hospitality, and continuous learning.
• Support career development by identifying growth opportunities and creating individualized development plans.
• Lead onboarding and training for new Registration Operations team members.
• Establish and maintain operational standards, workflows, and quality expectations for registration activities across all programs.
• Provide guidance and oversight for complex registration projects while empowering Meeting Coordinators to own day-to-day execution.
• Review registration plans, timelines, and deliverables to ensure consistency, quality, and alignment with organizational standards.
• Serve as the escalation point for complex registration challenges and operational issues.
• Manage team capacity and assign Meeting Coordinators across client programs based on workload, experience, and development opportunities.
• Monitor resource utilization and proactively identify staffing needs or workload imbalances.
• Partner with the Operations Managers to support workforce planning and resource forecasting across Project Delivery.
• Ensure appropriate coverage during peak workloads and business continuity needs.
• Develop and maintain registration playbooks, templates, SOPs, and best practices.
• Identify opportunities to improve registration workflows, quality assurance processes, and operational efficiency.
• Partner with Event Technology to optimize registration platforms, integrations, and system capabilities.
• Champion continuous improvement initiatives that enhance consistency, scalability, and the attendee experience.
• Partner closely with Project Managers and Meeting Planners to ensure Registration Operations effectively supports program delivery.
• Collaborate with Client Leadership to understand client expectations and continuously improve registration services.
• Work with Event Technology, Project Finance, and other shared service teams to align registration operations with broader organizational initiatives.
• Serve as the Registration Operations subject matter expert across the organization.

Skills

People Leadership

Coaching & Mentorship

Team Development

Registration Operations

Operational Excellence

Resource Planning

Process Improvement

Cross-Functional Collaboration

Event Technology

Quality Assurance

Communication

Problem Solving

Accountability

Hospitality Mindset

Tools

Cvent

Excel

Microsoft Office

Job description

Unbridled, a dynamic event management, production, and creative agency, seeks a Registration Operations Manager based in Denver, St. Louis, or Grand Rapids.

You will lead the Registration Operations team to deliver exceptional registration support across client programs, developing people, processes, and standards for seamless event execution. You will mentor Meeting Coordinators, optimize workflows, manage capacity, and partner with cross-functional leaders to ensure quality and hospitality