Hybrid Associate Technical Communicator – Process & Data

Blue Shield of CA; Rancho Cordova (CA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Blue Shield of CA is looking for a Healthcare Quality and Affordability Technical Communications Associate to support desk level procedures and training. You will assist senior writers with document requests and independently handle less-complex tasks, while supporting business analyst activities like intake management and data reporting.

The role emphasizes collaboration in a hybrid, in-office model and requires strong writing and technical skills, with emphasis on accuracy, process

Qualifications

• Bachelor's degree or GED with 4 years of relevant experience.
• Strong writing skills to document process flows and systems.
• Proficient with Word, Excel, and Adobe Acrobat Standard.
• Experience with Information Mapping tools FS Pro and FS Pro 2020, Lucid, and ServiceNow preferred.

Responsibilities

• Assist senior writers with completing document requests.
• Independently complete less-complex requests.
• Facilitate intake process, reporting, and data accuracy.
• Provide general day-to-day operations support for the team.

Skills

Strong writing

Strong technical skills

Interpersonal skills

Deadline-driven

Learning agility

Word, Excel, Acrobat

Information Mapping FS Pro

FS Pro 2020, Lucid, ServiceNow

Education

Bachelor's degree or GED + 4 yrs relevant experience

Tools

FS Pro

FS Pro 2020

Lucid

ServiceNow

Job description

Blue Shield of CA is looking for a Healthcare Quality and Affordability Technical Communications Associate to support desk level procedures and training. You will assist senior writers with document requests and independently handle less-complex tasks, while supporting business analyst activities like intake management and data reporting.

The role emphasizes collaboration in a hybrid, in-office model and requires strong writing and technical skills, with emphasis on accuracy, process