Technical Communicator, Associate

Blue Shield of CA; Rancho Cordova (CA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Blue Shield of CA is looking for a Healthcare Quality and Affordability Technical Communications Associate to support desk level procedures and training. You will assist senior writers with document requests and independently handle less-complex tasks, while supporting business analyst activities like intake management and data reporting.

The role emphasizes collaboration in a hybrid, in-office model and requires strong writing and technical skills, with emphasis on accuracy, process

Qualifications

• Bachelor's degree or GED with 4 years of relevant experience.
• Strong writing skills to document process flows and systems.
• Proficient with Word, Excel, and Adobe Acrobat Standard.
• Experience with Information Mapping tools FS Pro and FS Pro 2020, Lucid, and ServiceNow preferred.

Responsibilities

• Assist senior writers with completing document requests.
• Independently complete less-complex requests.
• Facilitate intake process, reporting, and data accuracy.
• Provide general day-to-day operations support for the team.

Skills

Strong writing

Strong technical skills

Interpersonal skills

Deadline-driven

Learning agility

Word, Excel, Acrobat

Information Mapping FS Pro

FS Pro 2020, Lucid, ServiceNow

Education

Bachelor's degree or GED + 4 yrs relevant experience

Tools

FS Pro

FS Pro 2020

Lucid

ServiceNow

Job description

Your Role

The Healthcare Quality and Affordability Technical Communications team creates and maintains desk level procedures to support HQA staff members, training, and auditing, and business initiatives. The technical communicator associate will report to the technical communications manager or direct manager. In this role you will assist senior writers with completing document requests and independently complete less-complex requests. You will also assist with business analyst responsibilities such as facilitating the intake process, reporting, ensuring accuracy of data, and providing general support for the day-to-day operations.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
• Strong writing skills: ability to document process flows and system applications
• Strong technical skills
• Good interpersonal and relationship building skills
• Ability to work in a deadline-driven environment
• Ability to learn the skills, internal procedures, standards, and tools needed to satisfactorily complete assigned tasks
• Proficiency with a variety of software applications: Word, Excel, and Adobe Acrobat Standard
• Experience with Information Mapping: FS Pro and/or FS Pro 2020, Lucid, and Service Now preferred

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.