Healthcare Tech Communications Associate

Blue Shield of CA; Springfield Meadows (CA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Blue Shield of CA is seeking a Technical Communications Associate to support the Healthcare Quality and Affordability team by assisting senior writers with document requests and performing less-complex tasks. The role includes business analyst support such as intake facilitation, reporting, and data accuracy, with a focus on day-to-day operational support.

The position emphasizes continued learning, strong writing and technical skills, and the ability to thrive in a deadline-driven environment

Qualifications

• Bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
• Strong writing skills: ability to document process flows and system applications
• Strong technical skills
• Good interpersonal and relationship building skills
• Ability to work in a deadline-driven environment
• Ability to learn the skills, internal procedures, standards, and tools needed to satisfactorily complete assigned tasks
• Proficiency with a variety of software applications: Word, Excel, and Adobe Acrobat Standard
• Experience with Information Mapping: FS Pro and/or FS Pro 2020, Lucid, and Service Now preferred

Responsibilities

• Assist senior writers with document requests and independently complete less-complex requests
• Assist with business analyst responsibilities such as facilitating the intake process, reporting, ensuring accuracy of data, and providing general support for day-to-day operations

Skills

Writing skills

Technical skills

Interpersonal skills

Deadline-driven

Learning ability

Education

Bachelor's degree

High School Diploma/GED with 4 years of relevant experience

Tools

Word

Excel

Adobe Acrobat Standard

FS Pro

FS Pro 2020

Lucid

Service Now

Job description

Blue Shield of CA is seeking a Technical Communications Associate to support the Healthcare Quality and Affordability team by assisting senior writers with document requests and performing less-complex tasks. The role includes business analyst support such as intake facilitation, reporting, and data accuracy, with a focus on day-to-day operational support.

The position emphasizes continued learning, strong writing and technical skills, and the ability to thrive in a deadline-driven environment