Hybrid Associate Account Manager: Strategy & Renewals

Kaiser Permanente Northwest; Portland (OR); Hybrid; USD 55,000 - 70,000; Full time

Job summary

Kaiser Permanente Northwest is seeking a Sales Operations professional to support data collection, communications with customers and partners, and account strategy execution. You will monitor KPIs, support CRM activities, and help drive sales and retention goals.

The role requires navigating with health-care knowledge, strong communication, and collaborative problem-solving across multiple teams in a hybrid on-site/remote setting. 40-hour work week with travel as needed.

Qualifications

• High School Diploma or GED plus 4+ years in a corporate or business office environment.
• Health Insurance License (Oregon) within 3 months of hire.
• Disability Insurance License (Washington) within 3 months of hire.
• Bachelor's degree in Marketing, Finance, Business Administration, or a related field.

Responsibilities

• Pursues effective relationships across teams to obtain and share resources and advice.
• Works within established procedures to complete routine tasks and escalates high-priority issues.
• Supports contract, benefit/service, and renewal activities with accurate information and responsiveness.
• Leads communications across teams to advance account strategy and meet deadlines.

Skills

Ambiguity/Uncertainty Management

Attention to Detail

Business Knowledge

Communication

Critical Thinking

Cross-Group Collaboration

Decision Making

Dependability

Diversity, Equity, and Inclusion

Drives Results

Facilitation Skills

Health Care Industry

Influencing Others

Integrity

Learning Agility

Organizational Savvy

Problem Solving

Short- and Long-term Learning & Recall

Teamwork

Topic-Specific Communication

Education

High School Diploma or GED

Health Insurance License (Oregon) within 3 months

Disability Insurance License (Washington) within 3 months

Bachelor's degree in Marketing, Finance, Business Administration, or related field

Tools

CRM platform

Job description

Kaiser Permanente Northwest is seeking a Sales Operations professional to support data collection, communications with customers and partners, and account strategy execution. You will monitor KPIs, support CRM activities, and help drive sales and retention goals.

The role requires navigating with health-care knowledge, strong communication, and collaborative problem-solving across multiple teams in a hybrid on-site/remote setting. 40-hour work week with travel as needed.