SoCal Account & Renewal Specialist

Kaiser Permanente; Pasadena (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

KAISER Permanente Pasadena seeks an Account Management Associate II to support account strategy, assist with data collection, and help coordinate communications with customers, consultants, brokers, and channel partners. The role involves handling basic questions while developing knowledge of plan execution, systems, administration, negotiations, and pricing models.

You will support KP sales and retention goals by advancing KPIs and maintaining CRM data accuracy, partnering with engagement teams

Qualifications

• High School Diploma or GED plus 2 years in a corporate office or 3 years in corporate office.

Responsibilities

• Supports account strategy through data collection and team communications with customers, consultants, brokers, or channel partners.
• Addresses basic customer questions and supports renewal activities and open enrollment processes.
• Maintains knowledge of plans, products/benefits, pricing models, and CRM data to support sales and retention goals.

Skills

Ambiguity/Uncertainty Management

Attention to Detail

Business Knowledge

Communication

Critical Thinking

Cross-Group Collaboration

Decision Making

Dependability

Diversity, Equity, and Inclusion

Drives Results

Facilitation Skills

Health Care Industry

Influencing Others

Integrity

Learning Agility

Organizational Savvy

Problem Solving

Short- and Long-term Learning & Recall

Teamwork

Topic-Specific Communication

Education

High School Diploma or GED

Accident and Health Insurance License (California)

Job description

KAISER Permanente Pasadena seeks an Account Management Associate II to support account strategy, assist with data collection, and help coordinate communications with customers, consultants, brokers, and channel partners. The role involves handling basic questions while developing knowledge of plan execution, systems, administration, negotiations, and pricing models.

You will support KP sales and retention goals by advancing KPIs and maintaining CRM data accuracy, partnering with engagement teams