Associate Account Manager IV - Large Group Sales

Kaiser Permanente Northwest; Portland (OR); Hybride; USD 55 000 - 70 000; Plein temps

Résumé du poste

Kaiser Permanente Northwest is seeking a Sales Operations professional to support data collection, communications with customers and partners, and account strategy execution. You will monitor KPIs, support CRM activities, and help drive sales and retention goals.

The role requires navigating with health-care knowledge, strong communication, and collaborative problem-solving across multiple teams in a hybrid on-site/remote setting. 40-hour work week with travel as needed.

Qualifications

• High School Diploma or GED plus 4+ years in a corporate or business office environment.
• Health Insurance License (Oregon) within 3 months of hire.
• Disability Insurance License (Washington) within 3 months of hire.
• Bachelor's degree in Marketing, Finance, Business Administration, or a related field.

Responsabilités

• Pursues effective relationships across teams to obtain and share resources and advice.
• Works within established procedures to complete routine tasks and escalates high-priority issues.
• Supports contract, benefit/service, and renewal activities with accurate information and responsiveness.
• Leads communications across teams to advance account strategy and meet deadlines.

Connaissances

Ambiguity/Uncertainty Management

Attention to Detail

Business Knowledge

Communication

Critical Thinking

Cross-Group Collaboration

Decision Making

Dependability

Diversity, Equity, and Inclusion

Drives Results

Facilitation Skills

Health Care Industry

Influencing Others

Integrity

Learning Agility

Organizational Savvy

Problem Solving

Short- and Long-term Learning & Recall

Teamwork

Topic-Specific Communication

Formation

High School Diploma or GED

Health Insurance License (Oregon) within 3 months

Disability Insurance License (Washington) within 3 months

Bachelor's degree in Marketing, Finance, Business Administration, or related field

Outils

CRM platform

Description du poste

• Sales Operations

Note: Work location is on-site with the flexibility to work remotely, the primary location will be in-office for meetings, per Kaiser Permanente-s Authorized States Policy, Employees may be required to travel to a Kaiser Permanente or customer site. Residency required in the primary location: 500 NE Multnomah St., Portland, Oregon 97232

Job Summary

Contributes to the implementation of account strategy by performing tasks including collaborating with peers across the organization to support data collection and assisting with team communications with customers, consultants, brokers, and or channel partners. Adapts solutions to resolve customer questions and concerns. Leverages advanced knowledge of account activities, including plan execution, systems and administration, negotiations, presentations, rate, and product/benefits when communicating with customers. Participates in communities of practice to share best practices and contribute to the development of peers. Supports KP sales and retention goals by monitoring progress on key performance indicators (KPIs) and maintaining the customer relationship management (CRM) platform.

Essential Responsibilities

• Pursues effective relationships across teams and/or the organization to obtain and share resources, information, and advice with coworkers and members. Listens to, addresses, and seeks performance feedback; acts as a mentor for less experienced team members. Pursues self-development; creates plans to capitalize on strengths and develop weaknesses; reviews others work to help them learn. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in work; helps others adapt to non-routine situations. Identifies and responds to the needs of others to support the execution of varied work processes.


• Works within established procedures and practices to complete routine work assignments autonomously; follows instructions to complete novel or varied tasks. Collaborates with others to identify and implement appropriate solutions for routine and non-routine issues; escalates high-priority issues or risks; monitors progress and results. Supports the development of work plans to meet established priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities within and across teams.


• Supports a positive customer experience and market turnaround expectations by: building and maintaining administrative relationships with customers, consultants, brokers, and/or channels by working with cross-team, and cross-organization peers to provide and obtain basic information to support contract, benefit/service, and renewal activities; adapting solutions to specific situations to address and resolve customer, consultant, broker, and/or channel partner questions and concerns; completing complex assigned tasks independently to support Request for Renewal (RFR) responses and engagement strategies; partnering with engagement team/specialist to coordinate engagement programs (e.g., open enrollment) independently; and providing accurate information including advanced knowledge of products, benefits/services offerings, and pricing models when assisting customers, consultants, brokers, and/or channels.


• Supports internal and external communication by: leading communications across teams to provide and obtain basic information to support the development of account strategy and implementation of strategic initiatives; leading problem-solving and communications across teams to advance the process of meeting deadlines and objectives; facilitating and leading communications with customer channels with advanced knowledge of health benefits/services strategy and offering and resolving external concerns; and participating in community of practice sessions including serving as a subject matter expert, sharing best practices, and/or supporting managers in coaching team members.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management


• Attention to Detail


• Business Knowledge


• Communication


• Critical Thinking


• Cross-Group Collaboration


• Decision Making


• Dependability


• Diversity, Equity, and Inclusion Support


• Drives Results


• Facilitation Skills


• Health Care Industry


• Influencing Others


• Integrity


• Learning Agility


• Organizational Savvy


• Problem Solving


• Short- and Long-term Learning & Recall


• Teamwork


• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Benefits/Services


• Customer Data


• Customer Experience


• Goal Setting


• Market Research


• Member Service


• Negotiation


• Sales Operations


• Sales Opportunity Orchestration


• Sales/Partnership Strategy and Techniques


• Underwriting

Minimum Qualifications

• High School Diploma or GED, or equivalent AND minimum four (4) years of experience working in a corporate or business office environment OR minimum five (5) years of experience working in a corporate or business office environment.


• Health Insurance License (Oregon) within 3 months of hire


• Disability Insurance License (Washington) within 3 months of hire

Preferred Qualifications

• Bachelor's degree in Marketing, Finance, Business Administration, or a directly related field.


• Health Insurance License in state(s) where applicable.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

Primary Location

Oregon, Portland, Kaiser Permanente Building

Scheduled Weekly Hours

40

Shift

Day

Workdays

Mon, Tue, Wed, Thu, Fri

Working Hours Start

08:00 AM

Working Hours End

05:00 PM

Job Schedule

Full-time

Job Type

Standard

Worker Location

Flexible

Employee Status

Regular

Employee Group/Union Affiliation

NUE-NW-02|NUE|Non Union Employee

Job Level

Individual Contributor

Department

Kaiser Permanente Building - HP Mgr-Larg Grp Sales Admin - 1008

Pay Range

$39.56 - $51.19 / hour

Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Travel

Yes, 10 % of the Time

Work Setting

Flexible

Worker location must align with Kaiser Permanente's Authorized States policy.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.