Strategic Health Plan Account Manager

Kaiser Permanente; San Jose (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Kaiser Permanente in Northern California seeks a motivated professional to implement sales and retention strategies for health insurance accounts. You will leverage data and relationships with customers, consultants, brokers, and channel partners to support revenue growth, renewals, and cross-functional collaboration under supervisor guidance.

Responsibilities include providing product knowledge, handling inquiries, coordinating engagement programs, and maintaining updated CRM data to drive KPIs

Qualifications

• Bachelor's degree or 3+ years in sales, customer service, telemarketing, account management, health plan administration, insurance, or related field.
• California Accident and Health Insurance License within 3 months of hire.

Responsibilities

• Execute standard sales and renewal activities with guidance from a supervisor.
• Develop account strategies and maintain relationships with customers, brokers, and partners.
• Provide product knowledge, information, and issue resolution to customers and channel partners.
• Collaborate to coordinate engagement programs and respond to renewal requests (RFR).
• Track KPIs and update CRM to support growth and market position.

Skills

Account management

Sales

Customer service

Communication

Education

Bachelor's degree in Marketing, Finance, Business Administration, or related field

Tools

CRM software

Job description

Kaiser Permanente in Northern California seeks a motivated professional to implement sales and retention strategies for health insurance accounts. You will leverage data and relationships with customers, consultants, brokers, and channel partners to support revenue growth, renewals, and cross-functional collaboration under supervisor guidance.

Responsibilities include providing product knowledge, handling inquiries, coordinating engagement programs, and maintaining updated CRM data to drive KPIs