Hybrid Health Insurance Account Manager II

Kaiser Permanente; Renton (WA); Hybrid; USD 75,000 - 105,000; Full time

Job summary

Kaiser Permanente in Renton, WA is seeking a sales and renewal specialist to implement standard strategies for health insurance accounts. You will build relationships with customers, brokers, consultants, and channels, and support renewal activities with product knowledge and pricing guidance.

The role focuses on achieving retention and growth targets, maintaining CRM updates, and collaborating across teams to deliver client-specific solutions.

Qualifications

• Bachelor’s degree or 3+ years in sales, customer service, telemarketing, account management, health plan administration, insurance, or a related field.
• Disability Insurance License (Washington) within 3 months of hire.
• Health Insurance License in state(s) where applicable.

Responsibilities

• Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members, and supports performance feedback and development.
• Completes work assignments by applying up-to-date knowledge and meeting deadlines, following procedures and policies with limited guidance.
• Provides a positive customer experience by monitoring contract, benefit/service, and renewal activities and educating customers with product knowledge and pricing models.
• Demonstrates commitment to sales and retention goals by meeting targets, documenting progress in CRM, and supporting growth.
• Contributes to the execution of sales and renewals by supporting the RFR process and identifying cross-sell opportunities.

Skills

Ambiguity management

Attention to detail

Business knowledge

Communication

Critical thinking

Cross-group collaboration

Decision making

Dependability

Diversity, equity, inclusion

Drives results

Facilitation

Health care industry

Influencing others

Integrity

Learning agility

Organizational savvy

Problem solving

Teamwork

Topic-specific communication

Education

Bachelor's degree in Marketing, Finance, Business Administration, or a directly related field

Job description

Kaiser Permanente in Renton, WA is seeking a sales and renewal specialist to implement standard strategies for health insurance accounts. You will build relationships with customers, brokers, consultants, and channels, and support renewal activities with product knowledge and pricing guidance.

The role focuses on achieving retention and growth targets, maintaining CRM updates, and collaborating across teams to deliver client-specific solutions.