Hybrid Applications Administrator - 24/7 On-Call Support

Brown University; Searchlight Township (NV); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Brown University in the Office of Information Technology seeks an Application Administrator to support multiple divisions, configure systems, and help with roadmaps and implementations. This role includes 24/7 on-call rotation and potential after-hours work to support student-serving departments.

A bachelor’s degree is preferred; 2–3 years of app support experience is expected. Candidates should be capable of collaborating with internal teams, improving integrations, and handling reporting

Qualifications

• 2-3 years of experience with application support or administration.
• Experience in Higher Education is highly preferred.
• Broad understanding of mainstream application development tools, database systems, software development methodologies, and integration methods and technologies.
• Proficiency in any code-based programming language is highly preferred.
• Project management skills with experience managing the implementations of and upgrades to business or administrative applications.
• Excellent interpersonal and communications skills (both oral and written).
• Strong ability to multi-task and prioritize activities.
• Ability to manage projects and assist in planning projects including schedules.
• Customer service oriented.
• Excellent written and oral communication skills.
• Ability to manage multiple tasks with shifting priorities.
• Understanding and comfortable working with basic IP networks.
• Experience with Google Suite preferred.
• Experience with Microsoft Excel, Word and other Microsoft Office applications preferred.
• Successful completion of a criminal background check and education verification is required.

Responsibilities

• Serve as the application administrator for operational computing systems, configuring the systems to meet functional requirements
• Assist staff in departments who also administer computing systems
• Assist in establishing the roadmap for the computing systems that are run by our customers
• Participate in the implementation of new systems being implemented for supported departments
• Assist in partnering with other internal teams to improve application integration and automation with other University Core Systems
• Assist with reporting needs
• Support day-to-day operations and provide tier 1 triage of problems
• Support the contract process and security questions
• Evaluate existing systems and recommend improvements, streamline processes, and serve as a resource to users

Skills

Communication

Multi-tasking

Problem solving

Customer service

Project management

Networking basics

SQL basics

Google Suite

Microsoft Office

Programming language

Education

Bachelor’s degree

Tools

Google Suite

Microsoft Excel

Microsoft Word

Microsoft Office

Job description

Brown University in the Office of Information Technology seeks an Application Administrator to support multiple divisions, configure systems, and help with roadmaps and implementations. This role includes 24/7 on-call rotation and potential after-hours work to support student-serving departments.

A bachelor’s degree is preferred; 2–3 years of app support experience is expected. Candidates should be capable of collaborating with internal teams, improving integrations, and handling reporting