Client Technologies Technician: Hardware & OS Support

Brown-University-Health-1; Providence (RI); On-site; USD 39,000 - 64,000; Full time

Job summary

Brown University Health is seeking an IT Support Specialist to provide hardware, software, and LAN support across Brown University Health networks. This role partners with staff, handles equipment installations, and ensures reliable customer service while upholding the organization's values.

The incumbent will assist with complex system deployments, perform troubleshooting and ongoing support, and may require on-call coverage during off-hours.

Qualifications

• Associate’s Degree or equivalent in Information Technology.
• Two years’ experience configuring client computers, hardware, software and peripherals.
• Experience with PCs, monitors, networks, printers and IP-based phones.

Responsibilities

• Participates in implementing computer hardware, peripherals, and software for site-specific and enterprise deployments.
• Supports complex system installations at OS and rollout levels.
• Troubleshoots and resolves OS, hardware, software, and e-communications issues per policy and security rules.
• Identifies recurring issues and escalates to IT teams as needed.
• Performs setup and installation of hardware, software, peripherals, and system components.
• Provides ongoing post-installation support.
• May provide off-hours on-call coverage, including weekends/holidays.
• Performs other duties as assigned.

Skills

Hardware troubleshooting

Customer service

Team collaboration

Education

Associate’s Degree or equivalent in IT

Job description

Brown University Health is seeking an IT Support Specialist to provide hardware, software, and LAN support across Brown University Health networks. This role partners with staff, handles equipment installations, and ensures reliable customer service while upholding the organization's values.

The incumbent will assist with complex system deployments, perform troubleshooting and ongoing support, and may require on-call coverage during off-hours.