Application Systems Administrator - Hybrid/Remote On-Call

Brown University; Rhode Island; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work schedule

Equal opportunity employer

Job summary

Brown University is seeking an Application Administrator to support and configure operational computing systems for Dining Services, Residential Life, and other departments. You will partner with internal teams to enhance integration and automation with core University systems, while providing day-to-day support and guidance to staff.

The role requires participation in a 24x7 on-call rotation, with occasional after-hours work to ensure critical services remain available to students and staff.

Qualifications

• Bachelor’s degree preferred with relevant IT or administration experience.
• Experience supporting enterprise applications and ticketing systems.
• Excellent written and verbal communication skills; able to work with non-technical users.

Responsibilities

• Serve as the application administrator for operational computing systems.
• Assist staff in departments who also administer computing systems.
• Help establish roadmaps for computing systems used by customers.
• Participate in implementing new systems and integrations.
• Provide 24/7 on-call support and triage of issues.
• Support reporting needs and user documentation.

Skills

Interpersonal & communications

Problem solving

Multi-tasking

Customer service oriented

On-call readiness

Education

Bachelor’s degree preferred

Tools

Google Suite

Microsoft Excel

Microsoft Word / Office

Job description

Brown University is seeking an Application Administrator to support and configure operational computing systems for Dining Services, Residential Life, and other departments. You will partner with internal teams to enhance integration and automation with core University systems, while providing day-to-day support and guidance to staff.

The role requires participation in a 24x7 on-call rotation, with occasional after-hours work to ensure critical services remain available to students and staff.