Application Administrator

Brown University; Rhode Island; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work schedule

Equal opportunity employer

Job summary

Brown University is seeking an Application Administrator to support and configure operational computing systems for Dining Services, Residential Life, and other departments. You will partner with internal teams to enhance integration and automation with core University systems, while providing day-to-day support and guidance to staff.

The role requires participation in a 24x7 on-call rotation, with occasional after-hours work to ensure critical services remain available to students and staff.

Qualifications

• Bachelor’s degree preferred with relevant IT or administration experience.
• Experience supporting enterprise applications and ticketing systems.
• Excellent written and verbal communication skills; able to work with non-technical users.

Responsibilities

• Serve as the application administrator for operational computing systems.
• Assist staff in departments who also administer computing systems.
• Help establish roadmaps for computing systems used by customers.
• Participate in implementing new systems and integrations.
• Provide 24/7 on-call support and triage of issues.
• Support reporting needs and user documentation.

Skills

Interpersonal & communications

Problem solving

Multi-tasking

Customer service oriented

On-call readiness

Education

Bachelor’s degree preferred

Tools

Google Suite

Microsoft Excel

Microsoft Word / Office

Job description

Job Description:Application AdministratorOffice of Information TechnologyThe Application Administrator in the Office of Information Technology (OIT) directly supports the technology needs of several divisions of Brown University, including Dining Services, Residential Life, and several additional auxiliary departments. The Application Administrator will serve as the primary employee supporting the computer systems and their day-to-day operations for the departments.The Application Administrator will:Serve as the application administrator for operational computing systems, configuring the systems to meet functional requirementsAssist staff in departments who also administer computing systemsAssist in establishing the roadmap for the computing systems that are run by our customersParticipate in the implementation of new systems being implemented for supported departmentsAssist in partnering with other internal teams to improve application integration and automation with other University Core SystemsAssist with reporting needsThe Application Administrator is responsible for administering the suite of applications used across our diverse customer base. They work in concert with departmental staff who run the operations of their units. They are responsible for supporting the day-to-day operations of the department, including tier 1 triage of problems. They additionally support the contract process and security questions.While supporting the applications the Application Administrator will look to evaluate existing systems, make recommendations for improvements, streamline processes and procedures, and serve as a resource to technical and non-technical users of these applications.The Application Administrator is required to participate in a 24/7 on-call rotation schedule. While on-call, they must be available to answer calls/emails after normal working hours and on weekends/holidays depending on the rotation order. Because this role supports departments that directly serve students, the Application Administrator may occasionally be required to work outside of standard business hours.EducationBachelor’s degree preferredExperience2-3 years of experience with application support or administration to include some of the following:Enterprise housing managementMeal plan managementEnterprise ticketing systemsExperience in Higher Education is highly preferredBroad understanding of mainstream application development tools, database systems, software development methodologies, and integration methods and technologiesProficiency in any code-based programming language is highly preferredProject management skills with experience managing the implementations of and upgrades to business or administrative applicationsExcellent interpersonal and communications skills (both oral and written)Strong ability to multi-task and prioritize activitiesStrong application support/administration abilities to troubleshoot, support, and maintain critical application suites/software components supporting a 24x7 operationStrong problem solving skills and organizational skillsAbility to manage projects and assist in planning projects including schedulesCustomer service orientedExcellent written and oral communication skillsAbility to manage multiple tasks with shifting prioritiesUnderstanding and comfortable working with basic IP networksExperience with Google Suite preferredExperience with Microsoft Excel, Word and other Microsoft Office applications preferredSuccessful completion of a criminal background check and education verification is required.Benefits of Working at Brown:Please review additional information on the Benefits of Working at Brown.Recruiting Start Date:2026-09-21Job Posting Title:Application AdministratorDepartment:Office of Information TechnologyGrade:Grade 9Worker Type:EmployeeWorker Sub-Type:RegularTime Type:Full timeScheduled Weekly Hours:37.5Position Work Location:HybridSubmission Guidelines:The designated Position Work Location for each position determines the approved modality of work. Positions are classified based on the operational and business needs of the department and may be designated as on-site, hybrid, or remote.Employees with a designated position work location as remote must reside and perform their work in a state where Brown University is registered to do business. Brown University is a registered employer in the following states: Rhode Island, California, Colorado, Connecticut, Florida, Maryland, Massachusetts, New York, New Hampshire, New Jersey, North Carolina, Washington, D.C.Please note that to be considered for a staff position at Brown University, you must submit a separate application for each position you wish to be considered for. Applications are reviewed only for the specific position to which they are submitted and are not automatically considered for future openings.This position is not eligible for visa sponsorship.Still Have Questions?If you have any questions you may contact [e-mail] is an E-Verify Employer.EEO Statement:Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, in the administration of its policies, programs, and activities. The University recognizes and rewards individuals on the basis of qualifications and performance. The University maintains certain affirmative action programs in compliance with applicable law.