Application Systems Administrator (Hybrid) - 24/7 Support

Brown University; Providence (RI); Hybrid; USD 68,000 - 90,000; Full time

Job summary

Brown University in Providence, RI is seeking an Application Administrator to support the operations of Dining Services, Residential Life, and other departments. You will configure systems, assist staff, and help shape the roadmap for the department's applications.

The role requires 2–3 years in application support, a bachelor’s degree preferred, and strong communication skills. Occasional on-call duties and cross-team collaboration are essential.

Qualifications

• Bachelor's degree preferred.
• 2-3 years of experience with application support or administration.
• Experience with enterprise housing management and meal plan management is a plus.
• Experience with enterprise ticketing systems is desirable.
• Higher Education experience is preferred.
• Strong interpersonal and written/oral communication skills.

Responsibilities

• Serve as the application administrator for operational computing systems and configure them to meet requirements.
• Assist staff in departments who also administer computing systems.
• Help establish roadmaps for computing systems used by customers.
• Participate in implementing new systems for supported departments.
• Collaborate with internal teams to improve application integration and automation with core systems.
• Assist with reporting needs and day-to-day support, including triage.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Team player

Education

Bachelor's degree preferred

Tools

Google Suite

Microsoft Excel

Microsoft Word

Job description

Brown University in Providence, RI is seeking an Application Administrator to support the operations of Dining Services, Residential Life, and other departments. You will configure systems, assist staff, and help shape the roadmap for the department's applications.

The role requires 2–3 years in application support, a bachelor’s degree preferred, and strong communication skills. Occasional on-call duties and cross-team collaboration are essential.