Hybrid Application Support & Training Analyst

Jack Henry & Associates, Inc.; Springfield (MO); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Jack Henry & Associates, Inc. seeks an Application Support Analyst to provide implementation assistance, training, and problem resolution for financial institution customers.

This hybrid role supports customers in Springfield, MO (and Monet, MO) with on-site and remote guidance, collaborating with the Implementation & Support team to ensure successful installations and post‑installation success.

Qualifications

• 18+ months experience in financial institutions, applications analysis, or software implementation.
• Ability to travel 10%.

Responsibilities

• Analyzes the customer’s existing products/processes and consults with customer to map existing system to the JHA product.
• Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
• Provides software support/guidance by answering questions on function, features and usage of software products. Support may be at the customer site or remote.
• Communicates the customer’s needs/expectations with programmers, other team members, and team leader.
• Maintains effective communication with customer throughout entire project/case.

Skills

Customer focus

Problem solving

Communication

Training

Job description

Jack Henry & Associates, Inc. seeks an Application Support Analyst to provide implementation assistance, training, and problem resolution for financial institution customers.

This hybrid role supports customers in Springfield, MO (and Monet, MO) with on-site and remote guidance, collaborating with the Implementation & Support team to ensure successful installations and post‑installation success.