Hybrid Application Support Analyst — Banking Tech & Training

Jack Henry & Associates, Inc.; Monett (MO); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Jack Henry & Associates, Inc. in Missouri is seeking an Application Support Analyst to assist with implementation, training, and post-installation support for financial institutions.

The role emphasizes solving customer issues, mapping systems to JHA products, and maintaining strong customer relationships. This hybrid position may involve travel to Springfield, MO or Monet, MO, with onsite interviews or onboarding as needed to verify identity.

Qualifications

• Minimum 18 months experience in a financial institution, applications analysis or software implementation.
• Ability to travel 10%.

Responsibilities

• Analyzes the customer's existing products/processes and consults with customer to map existing system to the JHA product.
• Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
• Oversees/performs system set-up for customer (i.e., parameter set-up).
• Provides software support/guidance by answering questions on function, features and usage of software products. Support may be at the customer site or remote.
• Communicates the customer's needs/expectations with programmers, other team members, and team leader.
• Maintains effective communication with customer throughout entire project/case.
• May perform other job duties as assigned.

Skills

Customer focus

Problem solving

Travel readiness

Tools

Microsoft Office Suite

Job description

Jack Henry & Associates, Inc. in Missouri is seeking an Application Support Analyst to assist with implementation, training, and post-installation support for financial institutions.

The role emphasizes solving customer issues, mapping systems to JHA products, and maintaining strong customer relationships. This hybrid position may involve travel to Springfield, MO or Monet, MO, with onsite interviews or onboarding as needed to verify identity.