Hybrid Application Support Engineer - Financial Tech

Alogent; Peachtree Corners (GA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Employee Assistance Program

Flexible Spending Account

Group Accident Insurance

Critical Illness Insurance

Pet Insurance

Identity Protection Program

Long-term care

Job summary

Alogent is seeking an Application Support Engineer to assist financial institutions with resolving technical and operational issues related to Alogent products. The role emphasizes strong communication, analytical thinking, and a customer-focused approach to drive value for clients.

Hybrid work arrangement is available, with the position based at the Peachtree Corners, GA headquarters. Applicants must be work-authorized to work in the United States without visa sponsorship.

Qualifications

• 3+ years’ experience in a technical application support role.
• Experience with Microsoft Windows Operating Systems.
• Experience with Microsoft SQL Server (preferred) or other relational database technologies.
• Experience with Web Applications hosted in IIS.
• Experience with a bash scripting/terminal emulation environment, e.g. Cygwin, Powershell.
• Excellent written and verbal communication, prioritization, and organization skills.
• Networking knowledge - TCP/IP, DHCP, DNS, addressing, subnets LAN/WAN/Router/Firewall a plus.
• Understanding of Client and Server architecture and troubleshooting methodologies and technologies.
• Understanding of HTTP Requests with WCF, SOAP, XML.
• Understanding of .Net Application structure and configurations.
• Strong debugging and troubleshooting skills.
• C#/.Net programming/debugging experience a plus.
• Platform performance monitoring/evaluation a plus.
• Familiarity with technical operations in a Credit Union or Bank environment a plus.
• Experience with financial core products (e.g., Episys, Symitar) a plus.
• Technical degree or equivalent experience.

Responsibilities

• Develops, manages & maintains client relationships
• Provides customer service to clients using a case tracking system for notes & management
• Coordinates unique and complex troubleshooting efforts between clients, engineering, development and operations staff
• Reproduces reported software bugs/issues as required for case resolution
• Interfaces with technical development resources and internal client services personnel to determine the nature of non-routine and complex problems and implements remedial procedures for customer interactions
• Installs new and upgrades existing software releases for mission-critical software into test and production environments
• Resolves deployment related issues for clients and internal resources for test and production environments
• Identifies workarounds for issues where possible
• Identifies and reproduces software defects and documents them for development resources
• Understands and meets contractual commitments with regard to support for clients
• Holds meetings as required with assigned clients
• Creates/documents knowledgebase and training articles
• Available to support customer requests outside of business hours on an on-call rotational schedule
• Performs other related duties as directed by Lead Application Support Engineer or manager

Skills

Customer support

Troubleshooting

Communication

Analytical thinking

Networking knowledge

HTTP/SOAP/XML understanding

Windows

SQL Server

IIS

PowerShell/Cygwin

.Net/.NET

C# programming (plus)

Education

Technical degree or equivalent experience

Tools

Windows OS

SQL Server

IIS

PowerShell/Cygwin

.NET Framework

C#

Job description

Alogent is seeking an Application Support Engineer to assist financial institutions with resolving technical and operational issues related to Alogent products. The role emphasizes strong communication, analytical thinking, and a customer-focused approach to drive value for clients.

Hybrid work arrangement is available, with the position based at the Peachtree Corners, GA headquarters. Applicants must be work-authorized to work in the United States without visa sponsorship.