Hybrid Annuity Claims Analyst – Death Claims

1208 FSG - Cybertek Corp.; Nashville (TN); Hybrid; USD 42,000 - 65,000; Full time

Job summary

DXC Technology seeks a detail-oriented Annuity Analyst – Death Claims to support a key financial services account. You will process death claims with accuracy and empathy, coordinating with agents, beneficiaries, and internal teams to meet service and regulatory timelines.

Hybrid work model with potential transition to office proximity. The role emphasizes compliance, documentation, and continuous process improvement while delivering excellent customer service.

Qualifications

• High School Diploma or equivalent.
• 2–4 years of relevant experience in insurance operations or annuity processing.
• Proficiency with Microsoft Office and MS Teams.
• Excellent written communication and customer service skills.
• High attention to detail and client-focused attitude.

Responsibilities

• Process annuity death claims accurately in accordance with internal procedures and compliance requirements.
• Communicate professionally with agents, beneficiaries, and internal teams to resolve questions or provide claim status updates.
• Ensure timely execution of transactions, in line with internal standards and regulatory timelines.
• Identify and elevate any suspicious or potentially fraudulent activity.
• Provide exceptional customer service via written correspondence and verbal communication.
• Maintain accurate documentation of all claim activities and decisions.
• Adapt to evolving business needs by learning new systems or processes.
• Support initiatives aimed at process optimization and enhancing customer satisfaction.

Skills

Excellent written communication

Customer service

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

MS Teams

Job description

DXC Technology seeks a detail-oriented Annuity Analyst – Death Claims to support a key financial services account. You will process death claims with accuracy and empathy, coordinating with agents, beneficiaries, and internal teams to meet service and regulatory timelines.

Hybrid work model with potential transition to office proximity. The role emphasizes compliance, documentation, and continuous process improvement while delivering excellent customer service.