Analyst I Business Process Transactions

1208 FSG - Cybertek Corp.; Charleston (SC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Laptop provided

Job summary

DXC Technology in the United States seeks an Insurance Claims Associate to process death claim transactions, coordinating with agents and beneficiaries while ensuring accuracy and timely handling of policies.

The role requires at least 2 years of individual life insurance experience, strong MS Office and MS Teams skills, and a commitment to excellent customer service. Monday–Friday schedule with in-office collaboration and supportive culture.

Qualifications

• Minimum 2 years of individual life insurance experience.
• Strong customer service and communication skills.
• Ability to multitask between multiple systems and applications.

Responsibilities

• Process death claim transactions with agents, beneficiaries, and departments.
• Learn and adapt to additional payment processes as needed.
• Ensure accurate and timely processing of policies per guidelines.
• Report potential fraud or unethical requests.
• Provide elite customer service via written or phone communications.
• Identify opportunities to improve processes affecting customer experience.

Skills

Customer service

Communication

Multitasking

Empathy

Education

High School Diploma

Tools

Microsoft Office

MS Teams

Job description

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.

Essential Job Functions

• Follows procedures to process death claim transactions by corresponding with agents, beneficiaries, and other departments regarding policies
• Willingness to learn new payment processes and/or other processes within death claims depending on where the need is on any given day
• Responsible for the accurate handling and timely execution of any policy worked
• Ensure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by client's financial guidelines
• Report any potential fraudulent, money laundering, or unethical requests that have been reviewed
• Perform other related duties as assigned or required daily
• Must provide an elite customer service experience via letters or phone calls made internally or externally
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience

Mandatory Qualifications

• High School Diploma as minimum degree (will be required to provide)
• 2 minimum years of Individual Life Insurance experience is mandatory
• 2 minimum years of death claims full cycle processing experience is mandatory
• Working knowledge of life insurance products and applicable policies, procedures, and guidelines
• Microsoft Office and MS Teams work experience
• Great typing and documenting skills
• Empathy, sensibility and high sense or touch are necessary for the type of support we provide to our customers
• Inbound/outbound customer service experience, communication skills and phone etiquette are required
• Great ability to multitask between client´s applications and DXC systems

Laptop, docking station, monitors, headset will be provided.

Schedule

Monday – Friday, business hours are 7 30am to 6pm CST.

All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

We participate in E-Verify.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.