Annuity Analyst – Insurance Claims

1208 FSG - Cybertek Corp.; Nashville (TN); Hybrid; USD 42,000 - 65,000; Full time

Job summary

DXC Technology seeks a detail-oriented Annuity Analyst – Death Claims to support a key financial services account. You will process death claims with accuracy and empathy, coordinating with agents, beneficiaries, and internal teams to meet service and regulatory timelines.

Hybrid work model with potential transition to office proximity. The role emphasizes compliance, documentation, and continuous process improvement while delivering excellent customer service.

Qualifications

• High School Diploma or equivalent.
• 2–4 years of relevant experience in insurance operations or annuity processing.
• Proficiency with Microsoft Office and MS Teams.
• Excellent written communication and customer service skills.
• High attention to detail and client-focused attitude.

Responsibilities

• Process annuity death claims accurately in accordance with internal procedures and compliance requirements.
• Communicate professionally with agents, beneficiaries, and internal teams to resolve questions or provide claim status updates.
• Ensure timely execution of transactions, in line with internal standards and regulatory timelines.
• Identify and elevate any suspicious or potentially fraudulent activity.
• Provide exceptional customer service via written correspondence and verbal communication.
• Maintain accurate documentation of all claim activities and decisions.
• Adapt to evolving business needs by learning new systems or processes.
• Support initiatives aimed at process optimization and enhancing customer satisfaction.

Skills

Excellent written communication

Customer service

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

MS Teams

Job description

Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more at DXC.com. At DXC, we use the power of technology to deliver mission-critical IT services that help our customers modernize operations and drive innovation across their IT ecosystems. We offer solutions across business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and the modern workplace. Our DXC Insurance Services practice supports clients by optimizing and transforming operations, reducing costs, and creating agile channels for growth. Our teams combine technology, process expertise, and best practices to automate and improve complex business processes—especially in the middle and back office—while enhancing customer experiences.

We are seeking a detail-oriented and customer-focused Annuity Analyst – Death Claims to support one of our key financial services accounts. In this role, you will process annuity death claims with accuracy, empathy, and efficiency. You’ll work closely with internal departments and external contacts to ensure compliance with service standards and regulatory guidelines, while continuously identifying opportunities for improvement in customer and operational processes.

Key Responsibilities

• Process annuity death claims accurately in accordance with internal procedures and compliance requirements.
• Communicate professionally with agents, beneficiaries, and internal teams to resolve questions or provide claim status updates.
• Ensure timely execution of transactions, in line with internal standards and regulatory (SEC and other) timelines.
• Identify and elevate any suspicious or potentially fraudulent activity.
• Provide exceptional customer service via both written correspondence and verbal communication.
• Maintain accurate documentation of all claim activities and decisions.
• Adapt to evolving business needs by learning new systems or processes.
• Support initiatives aimed at process optimization and enhancing customer satisfaction.
• Perform other duties as assigned.

Required Qualifications

• High School Diploma or equivalent.
• 2–4 years of relevant experience in insurance operations, annuity processing, or related areas.
• Strong understanding of insurance products, policies, and claims procedures.
• Proficiency with Microsoft Office and MS Teams.
• Excellent written communication, documentation, and customer service skills.
• High attention to detail and a professional, client-focused attitude.

Preferred Qualifications

• Bachelor’s Degree in a related field.
• Experience handling annuity or death claims specifically.

Work Environment

Hybrid model: This role is currently remote but will transition to a hybrid arrangement based on the candidate’s proximity to the nearest DXC office.

Work Schedule

Monday–Friday, standard business hours

Company Culture

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Equal Opportunity Employer Statement

If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

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