Hybrid Annual Reports Specialist – Client Services

Wolters Kluwer; Austin (TX); Hybrid; USD 29,000 - 49,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k)

FSA/HSA

Commuter benefits

Tuition assistance

Paid time off

Job summary

Wolters Kluwer is seeking a Customer Service Representative for Annual Report Services in a hybrid USA setting. You will manage client portfolios, assist with compliance filings, and perform data-entry in our system.

The role requires exceptional attention to detail, fast response times, and the ability to handle high-volume tasks while coordinating with state departments. Ideal candidates will have strong communication skills, the ability to multi-task, and familiarity with QA standards.

Qualifications

• Excellent communication with clients and teammates.
• Strong attention to detail and fast response times.
• Ability to multi-task and manage time efficiently.
• Analytical problem-solving and critical thinking.
• Familiarity with QA standards.

Responsibilities

• Respond to customer inquiries about services.
• Resolve moderately complex issues and complaints.
• Manage the annual report submission process in the proprietary database.
• Coordinate follow-ups and obtain required data, signatures, and documents.
• Onboard new Annual Report Services clients.
• Communicate delays or issues with internal teams.
• Update customer records and ensure satisfaction.
• Adhere to compliance and quality standards.

Skills

Communication

Attention to detail

Time management

Multitasking

Problem-solving

QA understanding

Job description

Wolters Kluwer is seeking a Customer Service Representative for Annual Report Services in a hybrid USA setting. You will manage client portfolios, assist with compliance filings, and perform data-entry in our system.

The role requires exceptional attention to detail, fast response times, and the ability to handle high-volume tasks while coordinating with state departments. Ideal candidates will have strong communication skills, the ability to multi-task, and familiarity with QA standards.