Client Success Specialist (Hybrid/Remote)

Corporation Service Company; Springfield (IL); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Hybrid or remote work schedule

Competitive benefits

Career growth opportunities

Job summary

Corporation Service Company in Springfield, IL is seeking a Client Service Representative to support our Annual Reports and Business License team for a major retail client. You will build relationships, handle requests, and respond to inquiries by phone or email to ensure timely service.

Ideal candidates bring customer service or administrative experience, strong communication skills, attention to detail, and proficiency with MS Office. Hybrid or remote options may be discussed during hiring.

Qualifications

• Experience in a customer service or administrative capacity.
• Energetic self-starter who thrives in a fast-paced, team-oriented environment.
• Attention to detail and accuracy.
• Strong prioritization and time-management skills.
• Flexibility and agility, with the ability to multitask.
• Problem-solving skills.
• Strong computer skills and proficiency in MS Office, Word, and Excel.
• Effective verbal and written communication skills.

Responsibilities

• Build relationships with our clients to understand their unique needs and concerns.
• Fulfill requests and answer questions for internal and external customers.
• Respond promptly to customer inquiries via phone or electronically.
• Provide excellent customer service to both internal and external clients.
• Organize the workflow to meet customers’ time frames and demands.
• Navigate between multiple databases quickly and accurately.
• Recommend process improvements where applicable.
• Maintain and grow existing customer business by providing outstanding service.

Skills

Customer service

Fast-paced environment

Attention to detail

Time management

Multitasking

Problem solving

Verbal and written communication

Tools

MS Office

Word

Excel

Job description

Corporation Service Company in Springfield, IL is seeking a Client Service Representative to support our Annual Reports and Business License team for a major retail client. You will build relationships, handle requests, and respond to inquiries by phone or email to ensure timely service.

Ideal candidates bring customer service or administrative experience, strong communication skills, attention to detail, and proficiency with MS Office. Hybrid or remote options may be discussed during hiring.