Hybrid AI Agentic Engineer — Self-Healing IT Automation

Docusign; San Francisco (CA); Hybrid; USD 119,000 - 185,000; Full time

Job summary

Docusign is seeking an AI Agentic Engineer on the Platform AI Engineering team to design and deploy agentic AI solutions that autonomously resolve IT operations tickets, reduce operational burden, and enhance security.

Your mission is to eliminate EUS operations tickets by building secure, scalable AI-driven workflows and partnering across IT, security, and business teams. This role reports to the Senior Manager, Cloud Apps and supports a hybrid work model.

Qualifications

• 5+ years of AI/ML engineering, IT automation, or SaaS development
• 2+ years in agentic AI frameworks, workflow automation, or IT service management
• Hands-on experience with LLMs and integrating RAG pipelines
• Hands-on experience in Python, Java or similar scripting languages
• Experience embedding security and compliance controls into AI/automation solutions
• Strong understanding of IT operations, incident management, and ticketing systems
• Familiarity with Agile, DevOps, and CI/CD practices
• Experience with containerization/orchestration (Docker, Kubernetes)
• Ability to design/implement Conversational AI chatbots for IT support
• Bachelor’s degree in CS/Engineering or related field

Responsibilities

• Develop and deploy agentic AI solutions that autonomously resolve EUS tickets using frameworks like Crew AI or Vertex AI
• Integrate AI agents with SaaS and IT platforms for self-healing and auto-remediation
• Embed security-first principles into agentic workflows to ensure compliance and protection
• Monitor performance, impact, and coverage; drive automation expansion
• Collaborate with EUS Ops, Security, and IT owners to identify high-value opportunities
• Document agent design, workflows, and lifecycle management
• Stay current with GenAI, agent frameworks, and IT automation trends
• Contribute to broader AI service ownership strategy for scalability and reliability

Skills

AI/ML engineering

IT automation

Agentic AI frameworks

LLMs & RAG pipelines

Scripting languages

Security & compliance

IT operations know-how

DevOps / CI/CD

Docker / Kubernetes

Conversational AI

Education

Bachelor's degree in CS/Engineering

Tools

Crew AI

Vertex AI

Docker

Kubernetes

Job description

Docusign is seeking an AI Agentic Engineer on the Platform AI Engineering team to design and deploy agentic AI solutions that autonomously resolve IT operations tickets, reduce operational burden, and enhance security.

Your mission is to eliminate EUS operations tickets by building secure, scalable AI-driven workflows and partnering across IT, security, and business teams. This role reports to the Senior Manager, Cloud Apps and supports a hybrid work model.