Autonomous IT Agent Engineer for Self-Healing Ops

UNAVAILABLE; San Francisco (CA); Hybrid; USD 119,000 - 185,000; Full time

Benefits offered by this job

Hybrid work model

Paid time off

Comprehensive health benefits

Retirement plans

Job summary

DocuSign is seeking an AI Agentic Engineer on the Platform AI Engineering team to design and deploy agentic AI solutions that proactively resolve IT operations issues and reduce operational burden. This hybrid role requires 5+ years in AI/ML and hands-on experience with agentic frameworks, LLMs, and security-conscious automation.

You will collaborate with IT, security, and business teams to build secure, scalable AI-driven workflows while advancing automation adoption and staying current with

Qualifications

• 5+ years of experience in AI/ML engineering, IT automation, or SaaS development.
• 2+ years in agentic AI frameworks, workflow automation, or intelligent IT service management.
• Hands-on experience working with LLMs and integrating RAG pipelines into enterprise solutions.
• Hands on experience in scripting/programming languages (e.g., Python, Java).
• Experience embedding security and compliance controls into AI or automation solutions.
• Strong understanding of IT operations, incident management, and ticketing systems.
• Familiarity with Agile, DevOps, and CI/CD practices.
• Familiarity with containerization and orchestration technologies (Docker, Kubernetes).
• Ability to design and implement Conversational AI chatbots and virtual assistants to deliver intuitive IT support and streamline end-user interactions.

Responsibilities

• Develop and deploy agentic AI solutions that autonomously resolve common EUS operations tickets (service requests, incidents, and routine tasks) using frameworks like Crew AI or Vertex AI.
• Integrate AI agents with SaaS and IT platforms to drive self-healing and auto-remediation capabilities.
• Embed security-first principles into every agentic workflow to ensure compliance and protection of corporate assets.
• Monitor agent performance, impact, and coverage—driving continuous improvement and expansion of automation.
• Partner with EUS Ops, Security, and IT platform owners to identify high-value automation opportunities.
• Document agent design, workflows, security considerations, and lifecycle management.
• Stay current with GenAI, agent frameworks, and IT automation trends to continuously expand adoption.
• Contribute to the broader AI service ownership strategy, ensuring scalability, reliability, and secure integration across the IT ecosystem.

Skills

AI/ML engineering

IT automation

Agentic AI frameworks

LLMs integration

Python/Java

Security/compliance in AI

IT operations

Agile/DevOps

Docker/Kubernetes

Conversational AI

Education

Bachelor's degree in CS/Engineering

Tools

Python

Java

Docker

Kubernetes

AWS/Azure/GCP

Job description

DocuSign is seeking an AI Agentic Engineer on the Platform AI Engineering team to design and deploy agentic AI solutions that proactively resolve IT operations issues and reduce operational burden. This hybrid role requires 5+ years in AI/ML and hands-on experience with agentic frameworks, LLMs, and security-conscious automation.

You will collaborate with IT, security, and business teams to build secure, scalable AI-driven workflows while advancing automation adoption and staying current with