Hybrid Administrative Support Assistant 3 — Casework & Office

State of Iowa - Executive Branch; Spencer (IA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, Dental, and Vision Coverage

Paid Time Off (vacation, sick leave, 9

IPERS retirement plan

Flexible Spending Accounts

Life insurance and long-term coverage

Employee Assistance Program

Employee discount programs

Job summary

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services, is seeking an Administrative Support Assistant 3 to join our Spencer team.

This full-time role offers potential hybrid work arrangements and requires a valid driver’s license with occasional travel. The office supports families by managing paternity, medical and support orders with a focus on accuracy and confidentiality.

Qualifications

• Two years of full-time work experience in general office or related work.
• Two years of education and/or full-time experience acceptable as described.
• State executive branch experience: 6 months as Administrative Support Assistant 2 or 18 months as Administrative Support Assistant 1.

Responsibilities

• Perform administrative duties and casework activities for paternity, medical support and order modifications.
• Communicate with community partners via phone, email and written correspondence.
• Analyze complex case situations to determine appropriate actions and support local program goals.
• Assist with establishment and enforcement tasks and location activities using online tools and databases.
• Use Microsoft Office programs and learn ICAR for success in this role.
• Maintain confidentiality in accordance with the Code of Iowa.

Skills

Critical thinking

Customer service

Oral and written communication

Teamwork

Managing deadlines

Mathematical accuracy

Education

Two years of college coursework

Tools

Microsoft Office

ICAR system

Job description

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services, is seeking an Administrative Support Assistant 3 to join our Spencer team.

This full-time role offers potential hybrid work arrangements and requires a valid driver’s license with occasional travel. The office supports families by managing paternity, medical and support orders with a focus on accuracy and confidentiality.