Impactful Eligibility Support Assistant

Iowa National Guard; Sioux City (IA); On-site; USD 30,401 - 37,157; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Flexible Spending Accounts

Job summary

The Iowa Department of Health and Human Services (HHS) is seeking an Administrative Support Assistant 1 to join our team in Woodbury County. The role is an in‑office position with a Monday–Friday schedule from 8 am – 4:30 pm, offering essential clerical and customer service support to connect Iowans with health and human services.

New hires start at the base salary of $33,779.20. The role supports scanning, data entry, mail handling, and applicant assistance, with opportunities for training and

Qualifications

• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Word, Excel, Outlook, and navigating Windows.
• Dependable attendance and commitment to confidentiality.
• Occasional travel to assist other offices.

Responsibilities

• Handle important documents: scanning, indexing, uploading, and distributing mail and correspondence.
• Provide friendly, professional assistance to customers and staff—both in person and over the phone.
• Enter and update information in a variety of computer systems.
• Stay informed on policies and procedures through training and meetings.
• Support team members as a backup when needed.

Skills

Organizational skills

Attention to detail

Communication skills

Customer service

MS Office proficiency

Reliability & confidentiality

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Windows navigation

Job description

The Iowa Department of Health and Human Services (HHS) is seeking an Administrative Support Assistant 1 to join our team in Woodbury County. The role is an in‑office position with a Monday–Friday schedule from 8 am – 4:30 pm, offering essential clerical and customer service support to connect Iowans with health and human services.

New hires start at the base salary of $33,779.20. The role supports scanning, data entry, mail handling, and applicant assistance, with opportunities for training and