Hybrid Administrative Support Assistant 3

Iowa National Guard; Burlington, Northern (IA, KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health, Dental, and Vision Coverage

Paid Time Off

Retirement Plans (IPERS)

Flexible Spending Accounts

Life Insurance & Long-Term Disability

Employee Assistance Program

Employee Discount Programs

Job summary

Iowa Health and Human Services' Burlington Child Support Office is hiring for an Administrative Support role. The position is full-time with standard weekdays and hours 8:00 AM to 4:30 PM. After training and with management approval, a hybrid work arrangement may be available. A valid driver’s license and occasional travel are required.

The role involves casework support, coordination with agencies, and data management using various systems, with strong emphasis on confidentiality and accuracy.

Qualifications

• Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
• Two years of education and/or full-time experience (30 semester hours equals one year of experience).
• Six months as Administrative Support Assistant 2 or eighteen months as Administrative Support Assistant 1.

Responsibilities

• Performs administrative office duties and casework activities for parents in need of paternity, medical and support establishment, modification of existing order, enforcement, and monitoring of support orders.
• Communicates with community partners to achieve Child Support Program goals via phone, email, and written correspondence.
• Independently analyzes complex case situations to determine appropriate action and support local program goals.
• Assist with establishment and specialized enforcement tasks and location activities using the internet and databases.
• Uses Microsoft Office programs proficiently and learns other systems including ICAR.
• Comprehend and adhere to confidentiality provisions in the Code of Iowa.

Skills

Critical thinking

Customer service

Communication

Teamwork

Managing deadlines

Extreme accuracy

Tools

Microsoft Office

ICAR

Job description

Iowa Health and Human Services' Burlington Child Support Office is hiring for an Administrative Support role. The position is full-time with standard weekdays and hours 8:00 AM to 4:30 PM. After training and with management approval, a hybrid work arrangement may be available. A valid driver’s license and occasional travel are required.

The role involves casework support, coordination with agencies, and data management using various systems, with strong emphasis on confidentiality and accuracy.