Administrative Assistant - Child Support & Casework (Hybrid)

State of Iowa - Executive Branch; Waterloo (IA); Hybrid; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid time off

Retirement plans

Flexible spending accounts

Life insurance

Employee assistance program

Employee discounts

On-site parking

Job summary

The State of Iowa - Executive Branch is seeking an Administrative Assistant 1 for the Iowa Department of Health and Human Services, Division of Community Access, Bureau of Child Support Services. The role supports casework, provides customer service, and ensures accurate processing of information in a hybrid work setting.

Ideal candidates will exhibit critical thinking, strong written and oral communication, and ability to manage multiple deadlines with high accuracy.

Qualifications

• Bachelor’s degree or four years of education plus relevant work experience in accounting, secretarial, or office support.
• Background check: FBI level 5 (fingerprinting) is required.
• Experience in state government is a plus or relevant public service background.

Responsibilities

• Obtain information from diverse sources and interpret for Child Support Services.
• Read and apply complex laws, policies, and procedures to casework.
• Provide customer service to diverse internal/external customers.
• Analyze information with sound judgment and critical thinking.
• Sort, scan, and index mail; manage electronic correspondence.
• Respond to inquiries with detailed verbal and written answers.

Skills

Critical thinking

Customer service

Oral and written communication

Teamwork

Managing deadlines

Mathematical accuracy

Education

Bachelor’s degree

Job description

The State of Iowa - Executive Branch is seeking an Administrative Assistant 1 for the Iowa Department of Health and Human Services, Division of Community Access, Bureau of Child Support Services. The role supports casework, provides customer service, and ensures accurate processing of information in a hybrid work setting.

Ideal candidates will exhibit critical thinking, strong written and oral communication, and ability to manage multiple deadlines with high accuracy.