Hybrid Administrative Support Specialist for Child Support

Iowa National Guard; Spencer (IA); Hybrid; USD 42,000 - 63,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Retirement plans

Flexible Spending Accounts

Life insurance

Employee assistance program

Employee discounts

Job summary

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services, seeks an Administrative Support Assistant 3 to join our Spencer team.

This full-time role offers a possible hybrid work arrangement after training, requiring a driver’s license and occasional travel. The position focuses on casework, partner communications, and maintaining confidentiality while supporting statewide child support objectives.

Qualifications

• Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
• Education/work experience combo as described by minimum requirements.
• Driver's license and ability to travel occasionally.
• Confidentiality provisions in the Code of Iowa must be understood and followed.
• Proficiency with Microsoft Office programs (Excel, Word, Outlook) and ICAR systems.

Responsibilities

• Performs administrative office duties and casework activities for parents in need of paternity, medical and support establishment, modification of existing order, enforcement, and monitoring of support orders.
• Communicates with community partners including human service agencies, employers, clerks of court, county sheriff, attorneys, and others via phone, email, and written correspondence.
• Analyzes complex case situations to determine appropriate actions to support statewide Child Support Program goals.
• Assists with establishment and specialized enforcement tasks and location activities using internet, databases, and automated systems.
• Uses Microsoft Office programs proficiently and learns ICAR and other systems as needed.
• Comprehend and adhere to confidentiality provisions in the Code of Iowa.

Skills

Critical thinking

Customer service

Communication

Teamwork

Managing deadlines

Accuracy

Education

Two years of college coursework

Tools

ICAR system

Microsoft Office

Job description

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services, seeks an Administrative Support Assistant 3 to join our Spencer team.

This full-time role offers a possible hybrid work arrangement after training, requiring a driver’s license and occasional travel. The position focuses on casework, partner communications, and maintaining confidentiality while supporting statewide child support objectives.