Administrative Support Assistant 3

State of Iowa - Executive Branch; Spencer (IA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, Dental, and Vision Coverage

Paid Time Off (vacation, sick leave, 9

IPERS retirement plan

Flexible Spending Accounts

Life insurance and long-term coverage

Employee Assistance Program

Employee discount programs

Job summary

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services, is seeking an Administrative Support Assistant 3 to join our Spencer team.

This full-time role offers potential hybrid work arrangements and requires a valid driver’s license with occasional travel. The office supports families by managing paternity, medical and support orders with a focus on accuracy and confidentiality.

Qualifications

• Two years of full-time work experience in general office or related work.
• Two years of education and/or full-time experience acceptable as described.
• State executive branch experience: 6 months as Administrative Support Assistant 2 or 18 months as Administrative Support Assistant 1.

Responsibilities

• Perform administrative duties and casework activities for paternity, medical support and order modifications.
• Communicate with community partners via phone, email and written correspondence.
• Analyze complex case situations to determine appropriate actions and support local program goals.
• Assist with establishment and enforcement tasks and location activities using online tools and databases.
• Use Microsoft Office programs and learn ICAR for success in this role.
• Maintain confidentiality in accordance with the Code of Iowa.

Skills

Critical thinking

Customer service

Oral and written communication

Teamwork

Managing deadlines

Mathematical accuracy

Education

Two years of college coursework

Tools

Microsoft Office

ICAR system

Job description

Job Description The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services is seeking an Administrative Support Assistant 3 to join our team!

Job Description The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services is seeking an Administrative Support Assistant 3 to join our team! At Child Support Services, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children by building relationships with the parents to ensure they are successful. If you are a highly motivated and organized individual with a passion for helping others, this job is for you!

Hours, Work Location and Requirements

This position is in the Spencer Child Support Office. This is a full-time opportunity, Monday - Friday with hours being from 8:00 AM - 4:30 PM. Upon successful completion of the training period and with management approval, this position offers a possible hybrid work opportunity, working from home and office as scheduled. This position requires a driver's license and the ability to travel on occasion.

Job Duties

• Performs administrative office duties and casework activities as a member of an office team for parents in need of paternity, medical and support establishment, modification of existing order, enforcement, and monitoring of support orders.
• Communicates with a variety of community partners including human service agencies, employers, clerks of court, county sheriff, attorneys, and other entities to achieve the goals of the Child Support Program through phone calls, emails, and other written correspondence.
• Independently analyzes a variety of complex case situations and legal scenarios to determine the appropriate action including technical, clerical, and support work to assist in the implementation of local program goals and objectives for achieving statewide success for the Child Support Program.
• Assist with establishment and specialized enforcement tasks as well as location activities utilizing the internet, databases, and various automated systems.
• Uses Microsoft Office programs (Excel, Word, Outlook) proficiently and has the aptitude to learn other computerized systems, including ICAR is critically important for success in this position.
• Comprehend and adhere to confidentiality provisions in the Code of Iowa.

The Ideal Candidate Will Have Strong Experience With

• Critical thinking skills and executing complex tasks independently.
• Customer service, including de-escalation of conflictual or adversarial situations.
• Excellent oral and written communication and report composition.
• Teamwork, collaboration, and consultation.
• Managing multiple deadlines.
• Extreme accuracy in mathematical calculations and timelines.

Geographical Information

This position is located at the Spencer CSRU office which is in historic downtown Spencer. Spencer is a vibrant community that offers a variety of recreational, social, and professional opportunities. The growing list of amenities includes: Shopping, museums, and live theater; Convenient access to the hospital, medical offices, banks, library, and other services; Spencer is the hometown of Dewey, The Small-Town Library Cat That Touched the World; Home of the "World's Greatest County Fair"; and Conveniently located near the Iowa Great Lakes where you can enjoy biking and hiking trails, lake fishing, boating, camping, golf courses, amusement park and many eating establishments.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

Background Checks

Applicants will be required to complete a background check to be considered for this position. This position requires the completion and successful passing of a level 5 FBI background check, including fingerprinting.

The State of Iowa is an EEO/AA Employer

HHS values those with "lived experience" and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired - Relay Iowa 1-800-735-2942 TDD).

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov

All work performed on behalf of Iowa Health and Human Services must occur in the State of Iowa.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
• A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.

For more information click on this link to view the job description

Additional Qualification Requirements

Position requires successful completion of a level 5 criminal background check including FBI fingerprinting.