Hybrid Administrative & Customer Service Specialist (Remote)

Trinity Health Corp.; Newark (DE); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Daily Pay

Disability - short & long-term

403b

Paid time off

Mileage reimbursement

Orientation

Advancement opportunities

Job summary

Trinity Health At Home is seeking a Customer Service Representative/Administrative Assistant for a hybrid role. Expect to work 2 days weekly at a Hartford, Connecticut office for Trinity Health of New England and 3 days remotely.

The position involves handling patient and caller inquiries, triaging calls, and logging interactions. Strong communication, empathy, and healthcare knowledge are essential to support mission-driven care.

Qualifications

• High School diploma or equivalent.
• Health care or Home Care experience preferred.
• Excellent communication and customer service skills.
• Displays optimal critical thinking skills.
• Knowledge of Medicare rules and regulations preferred.
• Working knowledge of managed care environment preferred.
• Experience multitasking on multiple computer systems.
• EPIC experience a plus.
• Ability to consistently demonstrate a commitment to the mission and Organizational Code of Ethics, and adhere to the Compliance Program.

Responsibilities

• Handle inbound calls and provide courteous, courteous customer service to all callers.
• Identify caller needs and triage to appropriate departments; log calls in the system.
• Transfer calls to appropriate parties with proper pre-notification and messaging.
• Maintain professional, compassionate telephone etiquette and tone.
• Adhere to Trinity Health Mission, Vision and Values in daily interactions.

Skills

Customer service

Communication

Critical thinking

Multitasking

Healthcare knowledge

Medicare rules

Managed care

Education

High school diploma

Tools

EPIC

Job description

Trinity Health At Home is seeking a Customer Service Representative/Administrative Assistant for a hybrid role. Expect to work 2 days weekly at a Hartford, Connecticut office for Trinity Health of New England and 3 days remotely.

The position involves handling patient and caller inquiries, triaging calls, and logging interactions. Strong communication, empathy, and healthcare knowledge are essential to support mission-driven care.