Hybrid Administrative & Customer Support Specialist

Trinity Health; United States; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health/dental/vision insurance

Daily pay

Disability insurance

403b

Generous PTO

Mileage reimbursement

Orientation

Career advancement

Job summary

Trinity Health At Home is seeking a Customer Service Representative/Administrative Assistant in a hybrid role. The position requires spending two days a week in an office in Hartford, Connecticut for Trinity Health of New England and three days remotely, with eligibility near Connecticut offices.

Primary duties include answering calls with a compassionate tone, triaging inquiries, and routing them to the appropriate teams while upholding Trinity Health's mission and values.

Qualifications

• High School diploma or equivalent required.
• Health care or home care experience preferred.
• Excellent communication and customer service skills.
• Displays optimal critical thinking skills.
• Knowledge of Medicare rules and regulations preferred.
• Working knowledge of managed care environment preferred.
• Experience multitasking on multiple computer systems.
• EPIC experience a plus.

Responsibilities

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Uses the telephone etiquette script to answer each call.
• Answers the phone in a professional manner using a compassionate tone by the third ring.
• Triages phone calls appropriately and in a timely manner.
• Identifies the caller's needs and meets or exceeds caller's expectations.
• Transfers calls to the appropriate parties to further meet callers' needs which includes announcing all calls prior to transferring.
• Determines availability of the receiving party (the party to whom the call is being transferred).
• Identifies the appropriate course of action if the receiving party is unavailable to answer the call (e.g. offer caller to be transferred to voice mail service or take verbal message).
• Identifies and reports all issues or problems with the telephone system to manager or others as directed.
• Other duties as needed and assigned by management.

Skills

Excellent communication

Customer service

Critical thinking

Education

High School diploma or equivalent

Tools

EPIC

Job description

Trinity Health At Home is seeking a Customer Service Representative/Administrative Assistant in a hybrid role. The position requires spending two days a week in an office in Hartford, Connecticut for Trinity Health of New England and three days remotely, with eligibility near Connecticut offices.

Primary duties include answering calls with a compassionate tone, triaging inquiries, and routing them to the appropriate teams while upholding Trinity Health's mission and values.