Remote Patient Billing & Customer Support Associate

Trinity Health; United States; Remote; USD 26,463 - 39,688; Full time

Job summary

Trinity Health is looking for a full-time Customer Service representative to work Monday through Friday, 9:30 a.m. to 6:00 p.m. (EDT). This role involves assisting patients with billing inquiries and ensuring customer satisfaction through effective communication and problem-solving.

The ideal candidate must have a high school diploma or associate’s degree and at least one year of experience in a healthcare environment. This position also requires proficiency in Microsoft Office and strong interpersonal skills.

Qualifications

• High school diploma or associate’s degree in accounting, business administration, or related field.
• At least one year of experience in a healthcare financial service setting.
• Excellent verbal and written communication skills.

Responsibilities

• Perform customer service activities within the hospital revenue operations.
• Assist patients in resolving billing issues.
• Document and report customer complaints and actions.

Skills

Verbal communication skills

Written communication skills

Organizational abilities

Customer service experience

Attention to detail

Education

High school diploma or associate’s degree

Tools

Microsoft Office

Job description

Trinity Health is looking for a full-time Customer Service representative to work Monday through Friday, 9:30 a.m. to 6:00 p.m. (EDT). This role involves assisting patients with billing inquiries and ensuring customer satisfaction through effective communication and problem-solving.

The ideal candidate must have a high school diploma or associate’s degree and at least one year of experience in a healthcare environment. This position also requires proficiency in Microsoft Office and strong interpersonal skills.