Administrative Assistant/CSR local to Hartford,Ct.

Trinity Health; United States; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health/dental/vision insurance

Daily pay

Disability insurance

403b

Generous PTO

Mileage reimbursement

Orientation

Career advancement

Job summary

Trinity Health At Home is seeking a Customer Service Representative/Administrative Assistant in a hybrid role. The position requires spending two days a week in an office in Hartford, Connecticut for Trinity Health of New England and three days remotely, with eligibility near Connecticut offices.

Primary duties include answering calls with a compassionate tone, triaging inquiries, and routing them to the appropriate teams while upholding Trinity Health's mission and values.

Qualifications

• High School diploma or equivalent required.
• Health care or home care experience preferred.
• Excellent communication and customer service skills.
• Displays optimal critical thinking skills.
• Knowledge of Medicare rules and regulations preferred.
• Working knowledge of managed care environment preferred.
• Experience multitasking on multiple computer systems.
• EPIC experience a plus.

Responsibilities

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Uses the telephone etiquette script to answer each call.
• Answers the phone in a professional manner using a compassionate tone by the third ring.
• Triages phone calls appropriately and in a timely manner.
• Identifies the caller's needs and meets or exceeds caller's expectations.
• Transfers calls to the appropriate parties to further meet callers' needs which includes announcing all calls prior to transferring.
• Determines availability of the receiving party (the party to whom the call is being transferred).
• Identifies the appropriate course of action if the receiving party is unavailable to answer the call (e.g. offer caller to be transferred to voice mail service or take verbal message).
• Identifies and reports all issues or problems with the telephone system to manager or others as directed.
• Other duties as needed and assigned by management.

Skills

Excellent communication

Customer service

Critical thinking

Education

High School diploma or equivalent

Tools

EPIC

Job description

Employment Type

Full timeShift:

Description

Trinity Health At Home has a need for a Customer Service Representative. This position is a hybrid position. Spending 2 days a week in one of the offices in Hartford, Connecticut for Trinity Health of New England and 3 days remote.Trinity Health At Home has a need for a Customer Service Representative/Administrative Assistant. This position is a hybrid position. Must live near one of our offices in Connecticut. Spending 2 days a week in one of the offices in Connecticut for Trinity Health of New England and 3 days remotely.

Duties

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Uses the telephone etiquette script to answer each call.
• Answers the phone in a professional manner using a compassionate tone by the third ring.
• Triages phone calls appropriately and in a timely manner.
• Identifies the caller's needs and meets or exceeds caller's expectations.
• Transfers calls to the appropriate parties to further meet callers' needs which includes announcing all calls prior to transferring.
• Determines availability of the receiving party (the party to whom the call is being transferred).
• Identifies the appropriate course of action if the receiving party is unavailable to answer the call (e.g. offer caller to be transferred to voice mail service or take verbal message).
• Identifies and reports all issues or problems with the telephone system to manager or others as directed.
• Other duties as needed and assigned by management.

Requirements

• High School diploma or equivalent
• Health care or Home Care experience preferred
• Excellent communication and customer service skills.
• Displays optimal critical thinking skills.
• Knowledge of Medicare rules and regulations preferred
• Working knowledge of managed care environment preferred
• Experience multi-tasking on multiple computer systems.
• EPIC experience a plus
• Ability to consistently demonstrate a commitment to the mission and Organizational Code of Ethics, and adhere to the Compliance Program.

Benefits

• Health, dental and vision insurance on first day of hire
• Daily Pay offered
• Short and long-term disability
• 403b
• Generous paid time off
• Mileage reimbursement
• Comprehensive orientation
• Opportunities for advancement

About Trinity Health At Home

Trinity Health At Home is a national home care, palliative care and hospice organization serving communities in twelve states. We are a comprehensive, trusted provider of home care and end-of-life care in the sacred place that people call home. A Catholic-based, non-profit organization, we serve patients and their loved ones with home care (skilled nursing, physical/occupational and speech therapy and medical social work), palliative care, hospice and bereavement services. Our legacy continues with a pioneering, future-thinking care model. We blend clinical expertise with our exclusive Home Care Connect virtual care program to help patients achieve their health goals. We have energizing new vision and strategy. Join us and shape the future of healthcare!

EEO

Our CommitmentRooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.