Administrative Assistant/CSR local to Hartford,Ct.

Trinity Health; Newark (DE); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Daily Pay

Disability - short & long-term

403b

Paid time off

Mileage reimbursement

Orientation

Advancement opportunities

Job summary

Trinity Health At Home is seeking a Customer Service Representative/Administrative Assistant for a hybrid role. Expect to work 2 days weekly at a Hartford, Connecticut office for Trinity Health of New England and 3 days remotely.

The position involves handling patient and caller inquiries, triaging calls, and logging interactions. Strong communication, empathy, and healthcare knowledge are essential to support mission-driven care.

Qualifications

• High School diploma or equivalent.
• Health care or Home Care experience preferred.
• Excellent communication and customer service skills.
• Displays optimal critical thinking skills.
• Knowledge of Medicare rules and regulations preferred.
• Working knowledge of managed care environment preferred.
• Experience multitasking on multiple computer systems.
• EPIC experience a plus.
• Ability to consistently demonstrate a commitment to the mission and Organizational Code of Ethics, and adhere to the Compliance Program.

Responsibilities

• Handle inbound calls and provide courteous, courteous customer service to all callers.
• Identify caller needs and triage to appropriate departments; log calls in the system.
• Transfer calls to appropriate parties with proper pre-notification and messaging.
• Maintain professional, compassionate telephone etiquette and tone.
• Adhere to Trinity Health Mission, Vision and Values in daily interactions.

Skills

Customer service

Communication

Critical thinking

Multitasking

Healthcare knowledge

Medicare rules

Managed care

Education

High school diploma

Tools

EPIC

Job description

Employment Type

Full time Shift:

Description

Trinity Health At Home has a need for a Customer Service Representative. This position is a hybrid position. Spending 2 days a week in one of the offices in Hartford, Connecticut for Trinity Health of New England and 3 days remote. Trinity Health At Home has a need for a Customer Service Representative/Administrative Assistant. This position is a hybrid position. Must live near one of our offices in Connecticut. Spending 2 days a week in one of the offices in Connecticut for Trinity Health of New England and 3 days remotely.

This is telephone customer service position providing excellent customer service to all callers, which includes answering calls in a courteous manner, identifying callers' needs, and transferring callers to the appropriate parties and logging the calls into the telephone log. Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Uses the telephone etiquette script to answer each call. Answers the phone in a professional manner using a compassionate tone by the third ring. Triages phone calls appropriately and in a timely manner. Identifies the caller's needs and meets or exceeds caller's expectations. Transfers calls to the appropriate parties to further meet callers' needs which includes announcing all calls prior to transferring. Determines availability of the receiving party (the party to whom the call is being transferred). Identifies the appropriate course of action if the receiving party is unavailable to answer the call (e.g. offer caller to be transferred to voice mail service or take verbal message). Identifies and reports all issues or problems with the telephone system to manager or others as directed. Other duties as needed and assigned by management.

Requirements include

• High School diploma or equivalent
• Health care or Home Care experience preferred
• Excellent communication and customer service skills.
• Displays optimal critical thinking skills.
• Knowledge of Medicare rules and regulations preferred
• Working knowledge of managed care environment preferred
• Experience multi-tasking on multiple computer systems.
• EPIC experience a plus
• Ability to consistently demonstrate a commitment to the mission and Organizational Code of Ethics, and adhere to the Compliance Program.

Benefits

• Health, dental and vision insurance on first day of hire
• Daily Pay offered
• Short and long-term disability
• 403b
• Generous paid time off
• Mileage reimbursement
• Comprehensive orientation
• Opportunities for advancement

About Trinity Health At Home

Trinity Health At Home is a national home care, palliative care and hospice organization serving communities in twelve states. We are a comprehensive, trusted provider of home care and end-of-life care in the sacred place that people call home. A Catholic-based, non-profit organization, we serve patients and their loved ones with home care (skilled nursing, physical/occupational and speech therapy and medical social work), palliative care, hospice and bereavement services. Our legacy continues with a pioneering, future-thinking care model. We blend clinical expertise with our exclusive Home Care Connect virtual care program to help patients achieve their health goals. We have energizing new vision and strategy. Join us and shape the future of healthcare!

EEO

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.