Frontline Admin & Customer Care Assistant

Toshiba Business; Dallas (TX); On-site; USD 23,000 - 25,000; Full time

Job summary

Toshiba America Business Solutions is seeking a customer service professional to support busy switchboard operations and manage customer care communications. This role involves greeting visitors, routing requests, and ensuring cases are properly created and tracked to resolution.

Responsibilities include updating on open items, generating weekly summaries for managers, and producing monthly service activity reports.

Qualifications

• High School diploma or equivalent.
• 1–2 years experience on a multi line switchboard.
• 1–2 years experience in customer service.

Responsibilities

• Answer, route and handle busy multi-line switchboard.
• Greet clients/visitors and notify staff.
• Support in management of customer care emails; routing requests, creating cases, and communicating status to customers.
• Manage the customer service case queue within Touchpoint; ensure active engagement by case teams.
• Send updates/alerts on outstanding items and provide weekly summaries to department managers.
• Prepare monthly reports on customer service case activity for senior staff and managers.

Skills

Multiline switchboard handling

Customer interaction

Email routing & case creation

Case queue management

Status updates & reporting

Education

High School diploma or equivalent

Job description

Toshiba America Business Solutions is seeking a customer service professional to support busy switchboard operations and manage customer care communications. This role involves greeting visitors, routing requests, and ensuring cases are properly created and tracked to resolution.

Responsibilities include updating on open items, generating weekly summaries for managers, and producing monthly service activity reports.