Hybrid Accounts Team Lead – Customer Support

External Only | Blueprint Technologies; Bellevue (WA); Hybrid; USD 36,000 - 39,000; Full time

Job summary

Blueprint Technologies, based in Bellevue, WA, seeks an Account Team Lead to coach a customer-support team, respond to tickets, and drive service quality. The role demands strong leadership, on-site and remote presence, and ongoing performance management.

You will lead daily huddles, conduct reviews, and monitor metrics to ensure timely and effective customer responses. Hybrid work and a two-day in-office schedule are involved.

Qualifications

• 2+ years of customer support experience.
• Demonstrated leadership with the desire to manage others and maximize the performance of a team.
• High level of service-excellence and consistently meets performance expectations.
• Knowledge of gaming industry trends, major events, and news.

Responsibilities

• Manages day-to-day operations and attendance/schedule adherence for the assigned team.
• Monitors workflow changes and communicates to the team.
• Analyze agent performance data and identify trends for improvement.
• Provide leadership, coaching, and guidance to agents.

Skills

Customer support

Leadership

Communication

Team management

Job description

Blueprint Technologies, based in Bellevue, WA, seeks an Account Team Lead to coach a customer-support team, respond to tickets, and drive service quality. The role demands strong leadership, on-site and remote presence, and ongoing performance management.

You will lead daily huddles, conduct reviews, and monitor metrics to ensure timely and effective customer responses. Hybrid work and a two-day in-office schedule are involved.