Hybrid Account Relations Specialist

Marsh Agency; Austin (TX); Hybrid; USD 50,000 - 75,000; Full time

Job summary

Marsh Risk in Austin, TX is seeking an Account Representative to join our hybrid team. The role involves supporting Clients and Account Executives, reviewing insurance contracts, and ensuring client satisfaction through proactive service.

You will strengthen relationships, manage renewal cycles, coordinate onboarding, and respond to inquiries while collaborating with operations and front-office colleagues. A 2+ year track record in related roles is expected.

Qualifications

• 2+ years of experience in account management, customer service, customer support, or related field.
• Bachelor's Degree preferred.

Responsibilities

• Strengthen and maintain relationships with clients and client teams to provide best-in-class service and drive growth and retention.
• Administer routine tasks as part of the annual renewal cycle, ensuring all client needs are met timely and accurately.
• Monitor and report on the status of client deliverables and outstanding items.
• Work with Operations and Business to ensure timely delivery of policies, endorsements, audits, extensions, and cancellations to clients.
• Collaborate with the Client Onboarding team to coordinate onboarding activities for new clients, ensuring a smooth transition and integration of services.
• Respond directly to difficult client questions and requests, soliciting assistance from front office colleagues as needed.

Skills

Account management

Customer service

Communication

Independent work

Education

Bachelor's degree preferred

Job description

Marsh Risk in Austin, TX is seeking an Account Representative to join our hybrid team. The role involves supporting Clients and Account Executives, reviewing insurance contracts, and ensuring client satisfaction through proactive service.

You will strengthen relationships, manage renewal cycles, coordinate onboarding, and respond to inquiries while collaborating with operations and front-office colleagues. A 2+ year track record in related roles is expected.