Account Representative

Marsh Agency; Austin (TX); Hybrid; USD 50,000 - 75,000; Full time

Job summary

Marsh Risk in Austin, TX is seeking an Account Representative to join our hybrid team. The role involves supporting Clients and Account Executives, reviewing insurance contracts, and ensuring client satisfaction through proactive service.

You will strengthen relationships, manage renewal cycles, coordinate onboarding, and respond to inquiries while collaborating with operations and front-office colleagues. A 2+ year track record in related roles is expected.

Qualifications

• 2+ years of experience in account management, customer service, customer support, or related field.
• Bachelor's Degree preferred.

Responsibilities

• Strengthen and maintain relationships with clients and client teams to provide best-in-class service and drive growth and retention.
• Administer routine tasks as part of the annual renewal cycle, ensuring all client needs are met timely and accurately.
• Monitor and report on the status of client deliverables and outstanding items.
• Work with Operations and Business to ensure timely delivery of policies, endorsements, audits, extensions, and cancellations to clients.
• Collaborate with the Client Onboarding team to coordinate onboarding activities for new clients, ensuring a smooth transition and integration of services.
• Respond directly to difficult client questions and requests, soliciting assistance from front office colleagues as needed.

Skills

Account management

Customer service

Communication

Independent work

Education

Bachelor's degree preferred

Job description

We are seeking a talented individual to join our team at Marsh Risk. This role will be based in Austin, Texas. This is a hybrid role that has a requirement of working at least three days a week in the office.

As an Account Representative, you will provide seasoned support to Client and Account Executives, ensuring a high level of client satisfaction by reviewing insurance contracts and responding to client inquiries. You will strengthen and maintain relationships with clients and client teams, driving growth and retention through exceptional service.

We will count on you to:

• Strengthen and maintain relationships with clients and client teams to provide best-in-class service and drive growth and retention.
• Administer routine tasks as part of the annual renewal cycle, ensuring all client needs are met timely and accurately.
• Monitor and report on the status of client deliverables and outstanding items.
• Work with Operations and Business to ensure timely delivery of policies, endorsements, audits, extensions, and cancellations to clients.
• Collaborate with the Client Onboarding team to coordinate onboarding activities for new clients, ensuring a smooth transition and integration of services.
• Respond directly to difficult client questions and requests, soliciting assistance from front office colleagues as needed.

What you need to have:

• 2+ years of experience in account management, customer service, customer support, administrative assistant or a related field.
• Bachelor's Degree preferred.

What makes you stand out:

• Experience in insurance or financial services.
• Strong interpersonal and communication skills.
• Ability to work independently and manage multiple tasks effectively.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you require an accommodation during the application or interview process, please let us know by contacting [e-mail]

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.